All Categories ​>​ ​Wellbeing ​ > ​ ​Fix Syncing Issues ​>​ Fix Syncing Issues

Fix Syncing Issues

Troubleshooting iOS Permissions for Google Health & Wellbeing

To sync your Fitbit activity data with the Qantas Wellbeing App on iOS or Android, connect the Google Health (Fitbit) App to Apple Health or Google Health Connect as a central hub. Ensuring full Read and Write activity permissions are enabled across Apple Health, Google Health, and the Qantas Wellbeing App guarantees that your daily steps and workouts update seamlessly to earn Qantas Points.

Fitbit (now Google Health) has changed the way your health and fitness apps work together. This change requires your activity data to sync via Apple Health (for iOS), or Google Health Connect (for Android) which serves as a central, secure hub.

Troubleshooting iOS Permissions for Google Health & Wellbeing

If your step or activity data is not syncing properly from Google Health through Apple Health to the Qantas Wellbeing App, verify that all necessary Read and Write permissions are active in your Apple Health settings:

  1. Launch the Apple Health app on your iOS device.
  2. Tap the Sharing tab at the bottom menu bar of the screen.
  3. Above  Sharing With You section, tap Apps.
  4. Scroll through your connected apps list and select Google Health.
  5. Tap Change Access to open the Health Access settings for Google Health.
  6. Enable All Write Permissions. Scroll down to the Write Access section.
  • Note: Write permissions are located near the bottom of the page. They should not be confused with Read permissions, which are located near the top of the page
  • Under Activity, toggle all measures to ON (green), including:
  • Active Energy
  • Flights Climbed
  • Steps
  • Walking + Running Distance
  • Workout Routes
  • Workouts

  1. Tap the back button at the top left to return to the Apps menu.
  2. Scroll down the list of apps and select Wellbeing.
  3. Tap Change Access to view the Health Access permissions for Wellbeing.
  4. Under Read Access, ensure all activity permissions needed for tracking are toggled ON (green), including:
  • Activity
  • Cycling Distance
  • Steps
  • Swimming Distance
  • Workouts

Related Support Resources

Was this information helpful?

Powered by HelpDocs (opens in a new tab)