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I’ve had an accident - what do I do now?

If you’ve had an accident, and assuming you’re physically able to, you should:

  1. Make sure you and anyone else involved is safely off the road.
  2. Call 000 if there are injuries or hazards.
  3. Get the details of the other drivers -name, address, contact number, vehicle owner (if they don’t own it) and registration number -and give them yours (it’s a legal requirement; if anyone refuses, call the police).
  4. Try to get the names, addresses, and contact numbers of any witnesses.
  5. If it’s safe to do so, take photographs at the accident scene.
  6. If your vehicle is undriveable, call us on 1300 885 996 to organise a tow or, if you prefer, book your own.
  7. Make a claim

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