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What if my policy was purchased on or before 19 July 2023?

If you purchased your Qantas Travel Insurance policy on or before 19 July 2023, your policy was managed by nib. If you need to speak to someone regarding a claim or complaint, you can contact nib using the details below.

How do I make a claim?

If you need help lodging a claim, or want to follow up on the status of a claim, the Claims team is here to help. Please use the contact details below.

Australia:

New Zealand:

How do I make a complaint?

For any complaints, please contact nib using the details below. nib manage these policies and will attempt to resolve your complaint in accordance with their Internal Dispute Resolution procedure.

Australia, Travel Complaints Department - nib Travel Services 

New Zealand, Travel Complaints Department

Who manages my personal information?

Personal information is handled jointly by Qantas Airways Limited (Qantas) and nib Travel Services (Australia) Pty Limited (nib). Both organisations work together in the servicing and claims management of these policies. The protection of your personal information is very important. Qantas and nib, along with their related bodies corporate, only collect information that is relevant to providing you with travel insurance products and services, in accordance with both the Qantas Privacy Policy and the nib Privacy Policy. 

If you have a privacy enquiry, please contact:

  • Postal: Qantas Travel Insurance, PO Box A975, Sydney South NSW 1235

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