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How do I cancel my Travel Insurance policy?

You can buy Qantas Travel Insurance with confidence knowing you can cancel your policy within 21 days of your purchase date and receive a full refund, as long as you have not started your trip or made any claims. 

To cancel your policy, log in to our online policy portal and follow the prompts or call us on 1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas).

If you need to cancel your policy outside the cooling off period, please call us on +61 3 9522 4840 to discuss your options.

Log in to the policy portal.

Note: If you purchased your Qantas Travel Insurance policy before 19 July 2023, please click here.

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