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I’ve synced my Qantas Wellbeing App with Google Fit. Why isn’t my step activity being recorded?

Your step activity isn’t being recorded due to an issue in the Wellbeing App that occurs when synced with Google Fit on an Android device. As a result of this, you may not be receiving Qantas Points for the activity. A solution to this has now been identified. To ensure your steps are recorded and Qantas Points awarded please follow the step by step instructions below.

How do I fix this issue? 

If you have already updated to the latest version (v3.28.3.002) of the Qantas Wellbeing App: 

  1. Open the Wellbeing App and log in using your Qantas Frequent Flyer details.
  2. You’ll get a system-generated message requesting permission to access physical activity (displayed within the Wellbeing App). 
  3. Allow or accept permission for the Wellbeing App to access your physical activity. Please note that this permission is mandatory for Google Fit to track your steps.

If you are currently using an older Android version (v3.28.001 or below) of the Qantas Wellbeing App:

  1. Update the Wellbeing App to the latest version through the Google Play store.
  2. Install the latest version and log in using your Qantas Frequent Flyer details.
  3. You’ll get a system-generated message requesting permission to access physical activity (displayed within the Wellbeing App). 
  4. Allow or accept permission for the Wellbeing App to access your physical activity. Please note that this permission is mandatory for Google Fit to be able to track your steps.

If you would like to check or change your permissions, you can go to your Mobile Device Settings -> Apps -> Wellbeing -> Permissions and turn on physical activity permission.

Still having issues?

If you're still experiencing syncing problems after following the steps above, you can find more information on resolving Google Fit syncing issues here.

If you have any questions, please don't hesitate to call us on 13 49 60, and press 5 to speak with the Wellbeing Team.

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