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Does Qantas Insurance guarantee the repairs?

Whichever way you choose to go - our partner repairer, or your choice of repairer (if you have chosen this policy option) - Qantas Car Insurance will back the workmanship of all authorised repairs for as long as you own the car.

If your car is assessed by a local repairer or a repairer of your choice, we will need a repair-cost estimate and images of your car’s damage from them to decide whether we need to assess your car remotely, or if we need to send it to one of our own assessors. Don’t worry, we’ll take care of all this for you, we’ll contact the repairer directly to get everything we need.

If we authorise your repairer they can go ahead, but if we don’t and you’d still like to use them, we can pay the amount we would have paid if our recommended repairer had completed the job. However, this will mean the repair guarantee we usually offer won’t apply.

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