Car Insurance
The Basics
What types of car insurance does Qantas offer?
What’s covered under Comprehensive car insurance?
Which car insurance is compulsory to have?
What's the difference between Third Party Property and Compulsory Third Party (CTP) insurance?
Would Third Party Property, Fire and Theft Insurance cover attempted theft-related damage to my car or personal items stolen from my car?
What is a car insurance excess?
When do I need to pay an excess?
When do I not need to pay an excess?
What is a ‘no-fault’ accident?
Making a claim
I’ve had an accident - what do I do now?
Once my car has been assessed, how do I move ahead with repairs?
Does Qantas Insurance guarantee the repairs?
My car is a write-off. What happens now?
Managing your Car Insurance policy
Managing your Qantas Car Insurance policy
I’m selling/trading in my car and buying another - can I transfer my insurance to my new car?
How do I set up an online account?
What changes can I make to my car insurance?
What if I want to make a complaint?
Can you offer assistance if I am experiencing vulnerability or hardship?
Home Insurance
The Basics
What types of home insurance does Qantas Insurance offer?
What does home insurance cover?
What does contents insurance cover?
What optional extras are available with Qantas Home Insurance?
Does home insurance cover storm damage?
Does home insurance cover leaks?
Does home insurance cover termite damage?
Does home insurance cover theft?
Does home insurance cover theft while travelling?
Does home insurance cover breakage?
Does home insurance cover mobile phones?
What is Landlord Insurance?
Does Landlord Insurance cover unpaid rent?
How much does Landlord Insurance cost?
What is an excess?
When do I pay an excess?
Buying Home Insurance
Should I get home insurance?
How much is home insurance?
Does Qantas Home Insurance have a cooling-off period?
I’m selling my house - what do I need to do with my insurance?
Can home insurance be transferred to another home?
I’m building a house, so when should I get home insurance?
Do I need to list, or specify, home contents on my policy?
What if the amount I insure my home for is too low?
When does my home insurance take effect?
Making a claim
How do I make a home insurance claim?
How long do home insurance repairs take?
What if I can’t stay at home?
Does Qantas Home Insurance guarantee the repairs?
Managing your Home Insurance policy
How can I see and change my home insurance policy details?
Can I change my home insurance at any time?
Does my home insurance renew automatically?
If I cancel my home insurance, will I have to pay a fee?
Can I cancel my home insurance policy and get a refund?
What if I want to make a complaint?
Can you offer assistance if I am experiencing vulnerability or hardship?
Travel Insurance
Purchasing
Do I need travel insurance?
How do I purchase Qantas Travel Insurance?
Can I book Travel Insurance online?
Claiming
Your Policy
Which Product Disclosure Statement (PDS) relates to my policy?
How do I amend my Travel Insurance policy?
How can I change my existing Travel Insurance policy once I have made changes to my flight booking?
How do I cancel my Travel Insurance policy?
How do I extend my Travel Insurance policy?
What are my options if I'm unable to use my insurance policy due to coronavirus related travel bans?
All Categories > Car Insurance > Making a claim > My car is a write-off. What happens now?
My car is a write-off. What happens now?
We understand that a total loss claim can be unexpected. So, rest assured, with Qantas Comprehensive Car Insurance, we’ll help guide you along every step of the process. If we decide that your car is a write-off, i.e. it is a total loss, we will either:
- pay you the amount your car is insured for (market or agreed value less any money you may still owe to a finance company); or
- replace your car with a new one of the same make, model and specification if you purchased the car new or as a demo model and it becomes a total loss within two years or 40,000km of the original registration (whichever comes first).
As well, to help make the whole process as easy as possible for you, we’ll also arrange and pay for your written-off car to be towed away from the repair shop and disposed of.