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My car is a write-off. What happens now?

We understand that a total loss claim can be unexpected. So, rest assured, with Qantas Comprehensive Car Insurance, we’ll help guide you along every step of the process. If we decide that your car is a write-off, i.e. it is a total loss, we will either:

  • pay you the amount your car is insured for (market or agreed value less any money you may still owe to a finance company); or
  • replace your car with a new one of the same make, model and specification if you purchased the car new or as a demo model and it becomes a total loss within two years or 40,000km of the original registration (whichever comes first). If a new replacement car is not available in Australia, we will pay you the amount you originally paid for the car.

As well, to help make the whole process as easy as possible for you, we’ll also arrange and pay for your written-off car to be towed away from the repair shop and disposed of.

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