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What happens in an emergency?

In an emergency, it’s important to follow an Emergency Action Plan: 

  1. Prioritise your safety
  • Start by identifying the hazard and making sure everyone is safe.
  • If it’s an emergency - Call Triple Zero - (000).
  • If the hazard is ongoing - Contact the SES 132 500.
  1. Secure the Area
  • Avoid the damaged area and any ongoing risk.
  • Shut off all affected utilities like power, water, or gas (if it’s safe to do so).
  • Secure the area to prevent further access, damage, and loss.
  1. Contact us for claim support
  • Call us 24/7 on 13 49 60.
  • We’ll organise a ‘Make Safe’ as a temporary course of action.

What is a ‘Make Safe’? 

If you experience a major emergency (like a storm, flood, or fire) and your home requires urgent attention, our team can organise a ‘Make Safe’. The purpose of a ‘Make Safe’ is to arrange immediate work or repairs to reduce the amount of risk to those inside the home and prevent further damage to the home itself.

After you lodge your claim,  we can arrange a 'Make Safe' to complete temporary repairs if your property requires immediate support. 

Before returning to your property, it’s important to consider:

  1. Access
    Only return to your property when emergency services give the go-ahead.
  2. Potential hazards
    If water has entered the property, don't turn on your electricity until it has been inspected and signed off by an electrician.
  3. Preventing further damage
    If you’ve sustained roof damage and further damage may be caused by subsequent weather, please contact us to arrange a ‘Make Safe’ repair.

Temporary accommodation

If something happens to your home and you can't stay there, we might be able to help you and your pets find somewhere to stay temporarily, as long as it's covered by your policy.

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