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How do I make the most of my cover?

We’re committed to providing you with access to a range of tools, services and benefits to help you maximise your health cover, including:

  • First Choice Network – Help reduce your out-of-pocket expenses with access to nib’s large network of health providers through the Find a Provider tool.*
  • Going to Hospital – If you have an injury or health concern and need to go to hospital, you can find out what options you have as a member to get the most out of your health cover. Log in to your account online and look for ‘Going to Hospital’ to do a cover check and see cost information for your procedure.
  • MediGap – If you need to go to hospital, our MediGap Network aims to eliminate or reduce gap payments for specialist fees in participating hospitals across Australia. Find a Provider near you.
  • Unlimited emergency ambulance cover – If you require immediate medical attention and your condition means that you cannot be transported in another way, you are covered for emergency ambulance transport and call out fees.+ Plus, there are no caps on the number of times you can use this benefit.

*nib’s First Choice Network providers offer competitive fees for many commonly claimed treatments and consultations. These fees are reviewed at least annually and are subject to change. Always check health.insurance.qantas.com/find-a-provider before booking to see if your provider participates or simply ask your provider if they are part of nib’s network at the time of booking.

+Not available to: (i) QLD residents who have ambulance services provided by their State ambulance schemes; (ii) TAS residents who are covered under state ambulance schemes in TAS and when travelling in mainland Australia except NSW, SA or QLD; or (iii) pension and health care card holders who have ambulance services provided by State ambulance schemes (check entitlements with Centrelink if unsure).

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