Because Qantas Health Insurance is backed by nib health funds, you get access to nib’s network of healthcare professionals and practices throughout Australia. By choosing to see a provider in nib’s network, you get access to quality care and services at competitive rates. nib has different arrangements like First Choice and MediGap, so check with your chosen provider to see if they participate as this might help keep your costs down.

Only providers in nib’s network will appear in the Find a Provider search tool. That doesn’t mean you can’t visit the provider of your choice, but they may charge you more than providers nib have special agreements with. You can see any healthcare professional, as long as their qualifications are recognised by nib. You can search for providers beyond nib’s network on the National Health Services Directory.

No, you can see any provider you want, as long as their professional qualifications are recognised by nib. If you do choose to see a provider outside of nib’s network, they may charge you more than the providers nib have special agreements with.

We’ve partnered with nib health funds to provide different arrangements like First Choice and MediGap. So before you book an appointment or any treatment, you should check with your chosen provider first to see if they participate and discuss costs and options with them. If you are unsure of anything, call us on 13 49 60 and we can help check what will be covered, as well as advise on the best ways to avoid potential out of pocket expenses.

Check what you're covered for by logging in to the Member portal online or by using the Qantas Wellbeing App. Otherwise, you can call us on 13 49 60 and one of our consultants will be happy to help. You can also refer to your product factsheet and Policy Booklet.

nib don't have special agreements with all healthcare professionals, that’s why some won’t appear in the network. You can still see any provider you choose, as long as they have qualifications nib recognise and you're covered for that service. In most cases your provider just needs to have a Medicare registration, but Natural Therapies providers must be registered with a specific association. Call us on 13 49 60 to check before you book an appointment.

You can also search for other Extras providers near you on the National Health Services Directory.

As long as you're covered for a service, you can claim for a range of telehealth consultations via phone or video conferencing. Check with your provider to see if they’re able to offer you a telehealth appointment, or use the Find a Provider tool to find a provider in the network who can offer telehealth consultations - just filter your results by providers who offer telehealth.

If you or a family member need to go to hospital, planning in advance and familiarising yourself with your cover can help you better understand what options you have. Call us on 13 49 60 before you go to hospital and we can help check what will be covered and advise on the best ways to avoid potential out of pocket expenses.

Only pharmacies we have partnered with and who offer on the spot claiming will appear in the Find a Provider search tool.

If your Extras cover includes Pharmaceutical Prescriptions, you can submit your claim on the spot at a partner pharmacy instead of paying in full and submitting a claim later. Where eligible, all you will need to pay is the gap.

You can visit pharmacies that are not listed on the Find a Provider search tool and, if eligible, claim for Pharmaceutical Prescriptions, however, the pharmacy may not offer on the spot claiming.