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How will my home insurance claim be settled?

Upon acceptance of your home insurance claim, we’ll appoint a Qantas Home Insurance team member to take care of the repairs to your home. We will:

  • assess the nature and extent of the damage or loss
  • make your home safe (e.g. remove a fallen tree)
  • source repair quotes from our preferred builders
  • appoint a building contractor to repair your home
  • obtain – through the contractor – all the materials needed for the repairs
  • keep you informed of progress
  • ensure repairs comply with the latest building codes
  • provide you with temporary accommodation, if necessary.

If your contents have been damaged or lost, we will:

  • get them repaired and/or replaced through our network of suppliers and/or retailers, and delivered to your home, and/or
  • give you a cash settlement.

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