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How can I get help contacting Qantas Home Insurance?

National Relay Service (NRS)

You can use the NRS 24/7 for free if you find it difficult to hear or speak.  

Service

Instructions

Voice Relay

1. Dial 1300 555 727.

2. Ask the relay officer to call Qantas Insurance on 13 49 60.

Click here for detailed instructions

SMS Relay

1. Send an SMS to 0423 677 767, with Qantas Insurance’s name, our phone number 13 49 60, your name and the message you’d like to send us. 

2. Follow the prompts.

Click here for detailed instructions

Teletypewriter (TTY) —Speak and Read

1. Dial 133 677.  

2. Ask the relay officer to call Qantas Insurance on 13 49 60.

Click here for detailed instructions

Teletypewriter (TTY) —Type and Read

1.  Type 133 677.   

2. Type Qantas Insurance’s number 13 49 60

3. Follow the prompts to type your message.

Click here for detailed instructions

NRS App

The NRS app allows you to make NRS Chat, NRS Captions, Voice Relay and Video Relay calls.

You can download the app from Google Play or the App Store.

Visit the NRS website for more details.

Translating and Interpreting Service (TIS National)

If English is not your first language, let us know if you need an interpreter to support you on the call and we will arrange a qualified interpreter via TIS National to assist free of charge. 

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