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Connecting Your Qantas Wellbeing App to Google Health (Fitbit)

Fitbit (now Google Health) has changed the way your health and fitness apps work together. This change requires your activity data to sync via Apple Health (for iOS), or Google Health Connect (for Android) which serves as a central, secure hub.

What does this mean for you?

From 30 September 2026, the Google Health (Fitbit) App will no longer sync directly with the Qantas Wellbeing App. To keep tracking your activities from your Fitbit device, you'll need to let the Google Health (Fitbit) App share your data with Apple Health (for iOS devices), or Health Connect (for Android devices).

See steps below for iOS and Android to keep tracking your activities and earning Qantas Points.

How to get started for iOS:

1. Check you're ready

  • Make sure you have access to the Apple App Store
  • Make sure your iOS device is running iOS 15.4 or higher
  • Update the Qantas Wellbeing App to the latest version
  • Update the Google Health app (Fitbit) to the latest version

2. Make sure you have the Apple Health App installed

  1. Download the Apple Health app from the App Store, if not already installed
  2. Once installed, continue to the next step

3. Sync Google Health (Fitbit) with Apple Health

  1. Open the Google Health (Fitbit) App
  2. Sync Google Health (Fitbit) with Apple Health by;
    1. Select your profile
    2. Select “Apps and services”
    3. Select Add Connections with Apple Health

Follow the steps to connect, ensuring that you choose to share “Fitness and Wellness Activity data” and opt to share the relevant activity data.

If you need any additional help, please refer to the Google support page for useful information about setting up Health Connect.

4. Set up Apple Health in the Qantas Wellbeing App

  1. Open the Qantas Wellbeing App
  2. Go to Profile > Settings > Data Sources > Apple Health
  3. Select the type of activity you would like to track
  4. Apple Health will open to request access permissions to relevant data types
  5. Review the permissions carefully and read the privacy information
  6. Select the data types requiring read access for your selected activity and tap Allow
  7. When prompted to access data in background, tap Allow to enable background data syncing
  8. If requested, follow the prompts to Turn on usage access
  9. Return to the Qantas Wellbeing App if not automatically redirected. A tick icon will confirm that you are connected to Apple Health

To select another activity type to track, please repeat steps 4 - 9.

Note: To ensure immediate sync, tap the Sync Now option within the Daily or Weekly Challenge section in the Qantas Wellbeing App or refresh the activity dashboard.

How to get started for Android:

1. Check you're ready

  • Make sure you have access to the Google Play Store
  • Make sure your Android device is running Android 9 or higher
  • Update to the latest version of the Qantas Wellbeing App
  • Update to the latest version of the Google Health (Fitbit) App

2. Install Health Connect

  1. Download the Health Connect App, if not already installed
  2. Once installed, continue to the next step

3. Sync Google Health (Fitbit) with Health Connect

  1. Open the Google Health (Fitbit) App
  2. Sync Google Health (Fitbit) with Health Connect by;
    1. Select your profile
    2. Select “Partner Apps”
    3. Select “Sync your favourite Health Apps” via Health Connect

Follow the steps to connect and ensure you review the permissions carefully and read the privacy information. Remember, you also need to opt to share the relevant “Fitness and Wellness data”.

If you need any additional help, please refer to the Google support page for useful information about setting up Health Connect.

4. Set up Health Connect in the Qantas Wellbeing App

  1. Open the Qantas Wellbeing App
  2. Go to Profile > Settings > Data Sources > Health Connect
  3. Select the type of activity you would like to track
  4. Health Connect will open to request access permissions to relevant data types
  5. Review the permissions carefully and read the privacy information
  6. Select the data types requiring read access for your selected activity and tap Allow
  7. When prompted to access data in background, tap Allow to enable background data syncing
  8. If requested, follow the prompts to Turn on usage access
  9. Return to the Qantas Wellbeing App if not automatically redirected. A tick icon will confirm that you are connected to Health Connect.

To select another activity type to track, please repeat steps 4 - 9.

Note: To ensure immediate sync, tap the Sync Now option within the Daily or Weekly Challenge section in the Qantas Wellbeing App or refresh the activity dashboard.

Troubleshooting

If you encounter any issues, please ensure that:

  • Both the Qantas Wellbeing App and either Apple Health (for iOS) or Health Connect (for Android) have been updated with the latest software available.
  • You have granted all necessary permissions.
  • Your device has a stable internet connection.

If problems persist, please contact the Qantas Wellbeing Support team for further assistance. You can reach us via email at help@qantaswellbeing.com.

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