All Categories ​>​ ​Car Insurance ​ > ​ ​Making a claim ​>​ What happens in the event of a car accident or an emergency?

What happens in the event of a car accident or an emergency?

Prioritise your safety after an accident

  • Turn off your car’s ignition, activate the hazard lights and move off the road.
  • Make sure you and those around you are safe, and check for any injuries.
  • If it is an emergency, call triple zero (000).

Should I drive my car?

After an incident, you should only attempt to drive your car if it's in a safe condition.

You should not drive your car if:

  • Any of the airbags have deployed
  • Any fluid (including petrol, oil or radiator fluid) is leaking from the car
  • Any of the doors, bonnet or boot need to be secured to remain closed or are unable to be opened.
  • The steering has been affected, meaning you're unable to steer your car straight or around a corner.
  • You think it's unsafe to drive.

If your car isn’t drivable, you can call us on 13 49 60 and we can arrange to get your car towed.

Residents of Melbourne, Mornington Peninsula, Geelong and Adelaide are required by law to call an ‘allocation centre’ or ‘centralised operator’, who will arrange to get their car towed.

Was this information helpful?

Powered by HelpDocs (opens in a new tab)