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What if I’ve forgotten my Qantas Frequent Flyer PIN?

If you’re having trouble logging in you may need to reset your PIN. You can do this by using the link provided on the login screen.

To request a new PIN, click on the ‘Forgotten Your PIN’ link. You will be sent a temporary PIN to the email address on your Qantas Frequent Flyer (QFF) account. Then go back to the login screen to use the temporary PIN and follow the prompts. 

Alternatively, if you have changed your email address since creating your QFF account, you can answer a series of security questions before choosing a new PIN.

If you're unable to use the online ‘Forgotten Your PIN’ service, call the Qantas Frequent Flyer Service Centre on 13 11 31 for assistance.

Please ensure that you have your membership number available when calling. For your account security, we are unable to change or provide Qantas Frequent Flyer account information via email or in writing.

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