What is private health insurance?

What is Hospital cover?

What is Extras cover?

Where can I find information about the Australian Government Rebate on health insurance?

Where can I find information about Lifetime Health Cover?

Where can I find information about the Medicare Levy Surcharge?

What are Waiting Periods?

What is a pre-existing condition?

What is an excess?

What is an out-of-pocket expense?

Up to what age will my children be covered under my policy?

How do I join Qantas Health Insurance?

What payment options are available?

I’m currently under my parent’s policy, when will I need to get my own?

Will I have to serve waiting periods again if I am switching from another health fund?

When will I receive my membership card?

Is there a cooling off period for Qantas Health Insurance?

How do I update my details online?

How can I change who is covered on my membership?

What should I do if my Qantas Insurance card is lost or stolen?

Can my partner also make changes to our policy?

Can I suspend my policy if I’m going overseas?

Can I suspend my policy?

How do I change my level of cover?

How do I add my newborn to my policy?

How do I make a claim?

How do I know if a waiting period still applies for a hospital or extras service?

How do I find out the remaining amount left to claim on my Extras services for the year?

How many Qantas Points will I earn for joining?

I haven’t received my Qantas Points for joining health insurance?

How many Qantas Points will I earn each year with my health policy?

How many Qantas Points will I earn with the Qantas Wellbeing App?

What is the Active Kids Program benefit?

What is the health insurance referral bonus?

How do I resolve a complaint or dispute?

What information do I need to provide when I lodge a complaint?

What % discount will I get with the age-based discount?

If I switch health funds, will my age-based discount apply from my previous health fund?

Does my discount apply to Hospital and Extras cover?

I’m already a member - do I get the discount?

What happens if we have a Couples policy?

What if I get an aged-based discount but my partner has a lifetime health cover loading (LHC)?

When will I receive a copy of my FY20 Private Health Insurance Statement?

What do I have to do when lodging my tax return?

What does my Private Health Insurance Statement include?

How can I find a copy of my Private Health Insurance Statement?

What do I do if my Private Health Insurance Statement is incorrect?

What if I didn’t have Hospital cover for the full year?

Will I receive a Lifetime Health Cover Statement at tax time?

How can I contact the Australian Taxation Office?

About the Flood Disaster Relief package

What is the Flood Disaster Relief package?

Am I eligible for the Flood Disaster Relief Package?

When can I apply for the Flood Relief Package?

If I‘ve received a previous disaster relief premium waiver with Qantas Health Insurance, am I still eligible to receive the flood relief waiver?

Why is Qantas Health Insurance increasing its premiums?

Who determines when, and by how much, premiums change?

When will the price change come into effect?

What is driving the increase in premiums?

Why are some product premiums increasing more than others?

When will members be notified of the changes?

Are other health funds increasing their premiums?

Why should I keep my private health insurance cover?

I’m struggling financially, is Qantas Health Insurance offering any additional financial support?

What is Qantas Health Insurance doing to help reduce out-of-pocket expenses?

I paid my premium for the year in advance to avoid the premium changes. Do I need to pay an additional amount?

If I make a payment for premiums due prior to 1 November 2022 will I need to pay the higher premium price?

When is the last date I can make a pre-payment to avoid the premium increase?

What if I have any questions?

When is the COVID-19 support package ending?

Is Qantas Health Insurance extending telehealth benefits indefinitely?

What services are covered under telehealth and who’s eligible?

Am I covered for pathology tests for COVID-19?

Will COVID-19 be considered a pre-existing condition?

I have a procedure coming up, what should I do?

I’m struggling financially as a result of the COVID-19 pandemic, is Qantas Health Insurance offering any additional financial support?

Is Qantas Health Insurance giving back further COVID-19 savings to members?

How much will members receive?

Who is eligible for the COVID cash give back?

Why is Qantas Health Insurance providing a COVID cash give back while increasing my premiums?

What do members need to do to get the payment?

What if you don’t have my bank account details?

When will it land in my bank account?

I’d rather not have a premium increase than receive a giveback payment. Is that possible?

Why are other funds doing much larger cash back offers?

Is this part of the same COVID cash give back provided last year?

How did you decide how much money each policyholder would get?

Has some of the money saved been retained because claims were lower?

What age of dependant changes has the Australian Government introduced to private health insurance?

When will the changes take effect?

What do I need to do to remain as an eligible non-student dependant under my family policy?

What do I need to do to add a new non-student dependant to my policy?

Why haven’t I been contacted about the changes?

Will premium prices increase as a result of the changes?

I am a student dependant studying full-time, am I eligible to stay on my family’s policy up until the age of 31?

Can I stay on my family’s policy after the age of 25 once I’ve completed my full-time studies?

When will the age limit be removed for dependants with a disability in line with the legislation introduced by the Government?

Can I still receive an aged-based discount if I’m a dependant?

What types of car insurance does Qantas offer?

What’s covered under Comprehensive car insurance?

Which car insurance is compulsory to have?

What's the difference between Third Party Property and Compulsory Third Party (CTP) insurance?

Would Third Party Property, Fire and Theft Insurance cover attempted theft-related damage to my car or personal items stolen from my car?

What is a car insurance excess?

When do I need to pay an excess?

When do I not need to pay an excess?

What is a No Claim Discount?

What is a ‘no fault’ accident?

What is a Target Market Determination (TMD)?

What is “Your duty not to make a misrepresentation”?

I’ve had an accident - what do I do now?

Does Qantas Insurance guarantee the repairs?

My car is a write-off. What happens now?

Do you offer support for paying a car insurance excess?

Managing your Qantas Car Insurance policy

I’m selling/trading in my car and buying another - can I transfer my insurance to my new car?

How do I set up an online account?

What changes can I make to my car insurance?

Do you subscribe to an industry code?

What if I want to make a complaint?

How can I get help contacting Qantas Car Insurance?

Can you offer assistance if I am experiencing vulnerability or hardship?

What types of home insurance does Qantas Insurance offer?

What does home insurance cover?

What does contents insurance cover?

What optional extras are available with Qantas Home Insurance?

Does home insurance cover storm damage?

Does home insurance cover leaks?

Does home insurance cover termite damage?

Does home insurance cover theft?

Does home insurance cover theft while travelling?

Does home insurance cover breakage?

Does home insurance cover mobile phones?

What is Landlord Insurance?

Does Landlord Insurance cover unpaid rent?

How much does Landlord Insurance cost?

What is an excess?

When do I pay an excess?

What is a Target Market Determination?

What is "Your duty not to make a misrepresentation"?

Should I get home insurance?

How much is home insurance?

Does Qantas Home Insurance have a cooling-off period?

I’m selling my house - what do I need to do with my insurance?

Can home insurance be transferred to another home?

I’m building a house, so when should I get home insurance?

Do I need to list, or specify, home contents on my policy?

What if the amount I insure my home for is too low?

When does my home insurance take effect?

How can I see and change my home insurance policy details?

Can I change my home insurance at any time?

Does my home insurance renew automatically?

If I cancel my home insurance, will I have to pay a fee?

Can I cancel my home insurance policy and get a refund?

What if I want to make a complaint?

Can you offer assistance if I am experiencing vulnerability or hardship?

Do you subscribe to an industry code?

How can I get help contacting Qantas Home Insurance?

Why should I consider travel insurance?

How do I purchase Qantas Travel Insurance?

Can I book travel insurance online?

Will I be covered for an existing medical condition?

Can I buy Qantas Travel Insurance even though my trip has already started?

Which Product Disclosure Statement (PDS) relates to my policy?

How do I amend my Travel Insurance policy?

I’ve changed the dates for my flights, will my travel insurance details update automatically?

How do I cancel my Travel Insurance policy?

I’m currently stuck overseas and can’t return home as planned. Can I extend my policy dates to cover me if it runs out while I’m still overseas (or buy a new policy)?

What are my options if I'm unable to use my insurance policy due to coronavirus related travel restrictions?

How do I make a Qantas Travel Insurance claim?

Do you accept a positive RAT test as evidence for a claim?

Who should I contact if I need help while I’m on my trip?

If the government issues a ‘Do no travel’ warning for coronavirus in my destination and I choose to go there anyway, will I have cover for coronavirus-related expenses?

If the government issues a ‘Do not travel’ warning for my destination while I’m there, will I have cover for coronavirus-related expenses?

How do I resolve a travel insurance complaint?

Where can I find more information about travel insurance?

Is coronavirus cover available on all plans and what are the benefits?

What’s covered under the Coronavirus Travel Costs benefit?

If I have contracted COVID-19 at any stage before purchasing a policy, must this be declared as an existing medical condition?

What do I do if I test positive to COVID-19 before I'm due to travel?

How do I prepare myself for a possible COVID-19 diagnosis whilst travelling?

What do I do if I get coronavirus on my trip?

If I need medical treatment overseas for coronavirus, will you only pay up to the limit for Coronavirus Travel Costs?

If I get sick with coronavirus on my trip, will my medical expenses be covered?

I’ve had coronavirus before. Am I covered if I experience new symptoms while travelling?

If I get coronavirus and have to cancel or change my trip, will my costs be covered?

If I have to cancel or change my trip because my travel companion gets coronavirus, will my costs be covered?

Do I need medical proof of my positive COVID-19 result if I need to cancel my trip?

If I cancel or change my trip because I'm worried about getting coronavirus, will my costs be covered?

If I have to cancel or change my trip due to a travel restriction (e.g. a border closure), will my costs be covered?

If the government issues a 'Do not travel' warning for my destination and I cancel or change my trip, will my costs be covered?

What if my PCR test hasn’t come back in time, and I’m denied boarding for my flight or need to cancel my trip, is there any provision to claim in the policy?

If I'm placed in mandatory quarantine on my trip because I have (or might have) coronavirus, will my quarantine costs be covered?

Does Qantas Travel Insurance require all travellers to be vaccinated for COVID-19?

Will you cover me if I'm not vaccinated?

Will you cover me if I am unable to be vaccinated for medical reasons?

What if I purchase a policy and then I’m unable to travel because I’m not vaccinated, will you provide a refund for the policy?

Qantas Life Insurance is no longer available for purchase

Managing your existing Qantas Life Insurance policy

Can I cancel my policy if I no longer need it?

Will I earn Qantas Points with my Qantas Life Insurance policy?

How do I make a claim?

How does Bundled Cover work when I make a claim?

What happens in the event both my partner and I pass away and they're my beneficiary?

Life Insurance complaints

Can someone else make a complaint on my behalf?

What is the Life Insurance Code of Practice?

Is there assistance with transport to Medical Appointments from rural or regional locations?

What if I’m having difficulty meeting timelines or getting identification documents?

How do I access translation services?

How do I access the National Relay Service?

What can I do if I’m suffering financial hardship and am having trouble paying my premium?

Need more information?