What is private health insurance?

What is Hospital cover?

What is Extras cover?

Where can I find information about the Australian Government Rebate on health insurance?

Where can I find information about Lifetime Health Cover?

Where can I find information about the Medicare Levy Surcharge?

What are Waiting Periods?

What is a pre-existing condition?

What is an excess?

What is an out-of-pocket expense?

Up to what age will my children be covered under my policy?

How do I join Qantas Health Insurance?

What payment options are available?

I’m currently under my parent’s policy, when will I need to get my own?

Will I have to serve waiting periods again if I am switching from another health fund?

When will I receive my membership card?

Is there a cooling off period for Qantas Health Insurance?

How do I update my details online?

How can I change who is covered on my membership?

What should I do if my Qantas Insurance card is lost or stolen?

Can my partner also make changes to our policy?

Can I suspend my policy if I’m going overseas?

Can I suspend my policy?

How do I change my level of cover?

How do I add my newborn to my policy?

How do I make a claim?

How do I know if a waiting period still applies for a hospital or extras service?

How do I find out the remaining amount left to claim on my Extras services for the year?

How many Qantas Points will I earn for joining?

I haven’t received my Qantas Points for joining health insurance?

How many Qantas Points will I earn each year with my health policy?

How many Qantas Points will I earn with the Qantas Wellbeing App?

What is the Active Kids Program benefit?

How do I resolve a complaint or dispute?

What information do I need to provide when I lodge a complaint?

What % discount will I get with the age-based discount?

If I switch health funds, will my age-based discount apply from my previous health fund?

Does my discount apply to Hospital and Extras cover?

I’m already a member - do I get the discount?

What happens if we have a Couples policy?

What if I get an aged-based discount but my partner has a lifetime health cover loading (LHC)?

When will I receive a copy of my FY20 Private Health Insurance Statement?

What do I have to do when lodging my tax return?

What does my Private Health Insurance Statement include?

How can I find a copy of my Private Health Insurance Statement?

What do I do if my Private Health Insurance Statement is incorrect?

What if I didn’t have Hospital cover for the full year?

Will I receive a Lifetime Health Cover Statement at tax time?

How can I contact the Australian Taxation Office?

About the Flood Disaster Relief package

What is the Flood Disaster Relief package?

Am I eligible for the Flood Disaster Relief Package?

When can I apply for the Flood Relief Package?

If I‘ve received a previous disaster relief premium waiver with Qantas Health Insurance, am I still eligible to receive the flood relief waiver?

What age of dependant changes has the Australian Government introduced to private health insurance?

When will the changes take effect?

What do I need to do to remain as an eligible student or non-student dependant under my family policy?

What do I need to do to add a new student or non-student dependant to my policy?

When will the age limit be removed for dependants with a disability in line with the legislation introduced by the Government?

Will premium prices increase as a result of the changes?

Can I still receive an aged-based discount if I’m a dependant?

Is Qantas Health Insurance giving back further COVID-19 savings to members?

How much will members receive?

Who is eligible for the COVID cash give back?

Why is Qantas Health Insurance providing a COVID cash give back while increasing my premiums?

What do members need to do to get the payment?

What if you don’t have my bank account details?

When will it land in my bank account?

I’d rather not have a premium increase than receive a giveback payment. Is that possible?

Why are other funds doing much larger cash back offers?

Is this part of the same COVID cash give back provided last year?

How did you decide how much money each policyholder would get?

Has some of the money saved been retained because claims were lower?

When is the COVID-19 support package ending?

Is Qantas Health Insurance extending telehealth benefits indefinitely?

Am I eligible to claim for telehealth benefits?

What services are covered under telehealth?

Does my health insurance cover doctors’ appointments?

Am I covered for pathology tests for COVID-19?

Will COVID-19 be considered a pre-existing condition?

If my planned public hospital procedure needs to be moved to a private hospital, will I be covered?