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How do I fix Health Connect syncing?

First, ensure Health Connect is set up correctly in the Qantas Wellbeing App.

  1. Open the Wellbeing App.
  2. Go to Profile > Settings > Data Sources > Health Connect
  3. Make sure the activity you want to track has a   mark next to it.
  4. If you need to add an activity, tap on the  next to the activity you would like to track
  5. Tap the sync button near the top right hand corner of the screen to ensure your latest data is shared with the Wellbeing App.
  6. Tap the Challenges tab in the bottom left corner of the screen and check to see if your activity has updated.

You can also refer to Connecting Your Qantas Wellbeing App to Google Health Connect for guidance on setting up Health Connect.

Troubleshooting

If the activity you are tracking is displaying a   mark next to it, but you are still having difficulties, please check the following:

  1. Check permissions
    • Ensure that the Qantas Wellbeing App has the necessary permissions in Health Connect.
    • Go to Health Connect > App permissions and verify that all required permissions are enabled. This will include allowing Health Connect to read data from Google Fit for activity tracking.
  2. Restart your device
    • A simple restart can often resolve temporary syncing issues.
    • Turn off your device and turn it back on.
  3. Check internet connection
    • A stable internet connection is required for syncing data.
    • Make sure you are connected to Wi-Fi or have a strong mobile data signal.
  4. Verify Health Connect data
    • Ensure Health Connect is correctly recording activity data from Google Fit.
    • Try opening Health Connect before launching the Wellbeing App.

If you are still experiencing issues syncing data, please contact support.

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