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Managing your existing Qantas Life Insurance policy

Qantas Life Insurance policies (including Income Protection) will no longer be sold from 7pm on 29 June 2021. 

If you currently hold a Qantas Life Insurance policy (including Income Protection), there will be no impact unless you want to make changes to your existing policy. Generally, you’ll still be able to update some details of your policy such as updating your personal details and reducing your level of cover. 

However, there may be times where you won’t be able to make changes such as increasing your level of cover to adding additional people to be covered under your policy. In these instances, you will need to decide if you either keep your current cover or cancel the policy. 

Don’t worry, we can help you with any questions you have. Please call us on 13 49 60 Monday to Friday 9am – 7pm. 

Here are some helpful links for existing policy holders:


Qantas Life Insurance is promoted by Qantas Airways Limited, ABN 16 009 661 901 Authorised Representative No. 261 363 of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. Life insurance policies are issued and claims are administered by the insurer, TAL Life Limited ABN 70 050 109 450 AFSL 237848.

The information on this website is general advice only and does not take into account your individual needs, objectives or financial situation. Before you decide to continue to hold a life insurance product, you should consider the appropriateness of the advice having regard to those factors, and consider the relevant Product Disclosure Statement (PDS). For existing customers this is the PDS provided to you when you were issued with your policy, including any updates given to you since you joined. The PDS contains information about the product, including the terms, conditions, limits and exclusions that apply, and will assist you in making an informed decision about the product. 

Our Financial Services Guide provides information about the services that TAL Direct and Qantas can provide, how Qantas and other relevant persons are remunerated by TAL Direct, and includes details about our complaints handling procedures and how you can access them.

Make sure you fully understand the terms and conditions of this life insurance product and any existing cover you have before you change or cancel any existing cover. There are risks involved in replacing existing cover, including differences in cover terms, qualifying periods starting again, and the risks of not disclosing everything the insurer needs to know for your new policy. Applications for changes to cover are subject to underwriting and acceptance.

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