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How do I access translation services?

For our non-English speaking customers, there’s a free Translation and Interpretive (TIS) service available through the Australian Government. This can be accessed by calling TIS on 13 14 50. TIS will organise a translator for the language you require, then they will call us. Qantas Life Insurance will accept the full cost of the translation service. Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Qantas Life Insurance Customer Service Representative or Claims Case Manager.

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