All Categories ​>​ ​Home Insurance ​ > ​ ​Making a claim ​ > ​ ​Claims Lodgement ​>​ Am I required to provide proof of loss or damage (e.g., receipts)?

Am I required to provide proof of loss or damage (e.g., receipts)?

Allowing us to assess the damage or loss is usually all that’s required to prove it. We may ask you for photos of the damage to your home in instances where we are not appointing an assessor.

If an item has been lost, stolen, or contaminated (for example due to floods) and can’t be assessed, we may ask you to provide evidence of ownership and value.

This evidence could include:

  • purchase receipts
  • valuations
  • credit-card statements
  • serial numbers
  • owner’s manuals
  • guarantee or warranty certificates
  • photos or videos of your item
  • product packaging.

If evidence is required to support your claim, please email it to home@autogeneral.com.au, with only your claim number in the subject line.

Was this information helpful?

Powered by HelpDocs (opens in a new tab)