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Am I required to provide proof of loss or damage (e.g., receipts)?

Allowing us to assess the damage or loss is usually all that’s required to prove it. We may ask you for photos of the damage to your home in instances where we are not appointing an assessor.

If an item has been lost, stolen, or contaminated (for example due to floods) and can’t be assessed, we may ask you to provide evidence of ownership and value.

Here's what can help prove ownership and value:

  • Purchase receipts
  • Valuations or appraisals
  • Credit card statements
  • Serial numbers
  • Owner's manuals
  • Warranty certificates
  • Photos or videos of the item
  • Original packaging

If evidence is required to support your claim, please email it to home@autogeneral.com.au, with only your claim number in the subject line.

More details on how to lodge a home insurance claim and what you can expect from the process can be found here.

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