Home Insurance
Prefer to speak with one of our insurance specialists? Give us a call on 13 49 60 so that one of our friendly team members can assist you.
Before you begin, have your policy number, details of when, where and how the incident occurred and any supporting documents ready. For information on all policy inclusions and exclusions, please refer to your Insurance Certificate and Product Disclosure Statement (PDS).
You can lodge your claim online 24/7 by logging in to your account and clicking 'Make a Claim' or, give us a call. Please note that during severe weather, call centre wait times may be extended.
We’ll review your claim within 2 working days of submission and advise you of any applicable excesses. If further information is needed, we’ll contact you regarding the next steps, including potential assessments of the damage or loss sustained.
We will let you know the result of your claim within 10 working days of receiving everything we need. Once your claim is accepted, we will repair, rebuild or cash settle your home and/or contents. Please note, timelines may vary significantly from claim to claim.
What you’ll need to make a claim
To help speed up the process, we recommend having the following information ready. If you don't have everything right now, that's okay - you can start your claim and provide additional details as they become available.
Incident details - what happened, when it occurred and where it took place
Professional damage reports - such as assessments from a computer technician
Photos - any images showing the damage or loss
Proof of ownership - receipts, invoices or photos of your items
Police report - in cases of theft or malicious damage
Your Insurance Certificate - to confirm your cover type and any optional benefits
Incident details - what happened, when it occurred and where it took place
Professional damage reports - such as assessments from a computer technician
Photos - any images showing the damage or loss
Proof of ownership - receipts, invoices or photos of your items
Police report - in cases of theft or malicious damage
Your Insurance Certificate - to confirm your cover type and any optional benefits
For a detailed breakdown of all inclusions and exclusions in your home insurance policy, please refer to the Product Disclosure Statement (PDS). The PDS provides comprehensive details about what is covered or not covered as part of your policy.
First time making a claim? Below, you will be directed to our online policy manager which makes it easy to manage your policy and claims 24/7 -Â anytime, anywhere.Â
Make a claim - takes about 25-30 minutes
Manage your claim - see where things are progressing
Update your details - view and update your policy or personal information
Qantas Home and Contents Insurance is issued by Auto & General Insurance Company Limited ACN 111 586 353, and is arranged by Qantas Airways Limited (Qantas), Authorised Representative (AR No 261363) of Auto & General Services Pty Ltd AFSL 241411, from whom Qantas receives a commission.
The information on this website is general advice only and does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold an insurance product, you should read the relevant Key Fact Sheets (KFS), Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG). Underwriting criteria applies. Any discounts on both new and renewing policies only apply to the extent that any minimum premium isn't reached. Home and Contents Insurance is not available in NT, North QLD or Northern WA.
