Find a Provider

Because Qantas Health Insurance is backed by nib health funds, you get access to nib's network of healthcare professionals and practices throughout Australia. By choosing to see a provider in nib's network, you get access to quality care and services at competitive rates. nib has different arrangements like First Choice, opens in a new tab and MediGap, opens in a new tab, so check with your chosen provider to see if they participate as this might help keep your costs down.

Only providers in nib's network will appear in the Find a Provider search tool. That doesn't mean you can't visit the provider of your choice, but they may charge you more than providers nib have special agreements with. You can see any healthcare professional, as long as they meet nib's recognised provider criteria. You can search for providers beyond nib's network on the National Health Services Directory, opens in a new tab.

No, you can see any provider you want, as long as their professional qualifications meet nib's recognised provider criteria. If you do choose to see a provider outside of nib's network, they may charge you more than the providers nib have special agreements with.

We've partnered with nib health funds to provide different arrangements like First Choice, opens in a new tab and MediGap, opens in a new tab. So before you book an appointment or any treatment, you should check with your chosen provider first to see if they participate and discuss costs and options with them. If you are unsure of anything, call us on 13 49 60 and we can help check what will be covered, as well as advise on the best ways to avoid potential out of pocket expenses.

Check what you're covered for by logging in to the Member portal online or by using the Qantas Wellbeing App. Otherwise, you can call us on 13 49 60 and one of our consultants will be happy to help. You can also refer to your product factsheet and Policy Booklet, opens in a new tab.

nib don't have special agreements with all healthcare professionals, that's why some won't appear in the network. You can still see any provider you choose, as long as they meet nib's recognised provider criteria and you're covered for that service. In most cases your provider just needs to have a Medicare registration, but Natural Therapies providers must be registered with a specific association. Call us on 13 49 60 to check before you book an appointment.

You can also search for other Extras providers near you on the National Health Services Directory, opens in a new tab.

As long as you're covered for a service, you can claim for a range of telehealth consultations via phone or video conferencing. Check with your provider to see if they're able to offer you a telehealth appointment, or use the Find a Provider tool to find a provider in the network who can offer telehealth consultations - just filter your results by providers who offer telehealth.