Call us
Our team is available Monday to Friday 8 am to 7 pm AET, and Saturday and Sunday 9 am to 4 pm AET.
Call us on 1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas)
Managing your policy
We understand that things don’t always go to plan, so we’re here to help if you need to change or cancel your policy.
Ways to manage your policy
Email us
Email us your policy changes and/or questions. Remember to include your policy number and contact details.
For policies purchased on or after 13 May 2026, email: qantascustomerservice@zurich.com
For policies purchased on or after 19 July 2023 to 12 May 2026, email: qantascustomerservice@aig.com
Manage online
Use the online policy portal to view your policy details, download key documents and more.
Log in to the policy portal
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Have your travel plans changed?
Buy with confidence knowing that if your plans change and you no longer need your policy, you can request a full refund within 21 days, provided you have not made any claims and your trip has not started.
Frequently Asked Questions
Quick links
Quick links
Important Information
You must be a member of the Qantas Frequent Flyer program to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.
Qantas Travel Insurance is issued by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507 (“ZAIL”). Qantas Airways Limited, ABN 16 009 661 901 (“Qantas”), is an authorised representative (AR 261363) of ZAIL. This information is general in nature only and has been prepared without taking into account your objectives, financial situation or needs. You should consider whether the advice is suitable for you and your personal circumstances. Before making any decision to buy the travel insurance, you should read the Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG). ZAIL engages affiliated entities within the Zurich Insurance Group to provide services in support of this insurance as permitted by applicable laws.