Call us
Our team is available Monday to Friday 8 am to 7 pm and Saturday and Sunday 9 am to 4 pm.
Call us on 1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas)
Managing your policy
We understand that things don’t always go to plan, so we’re here to help if you need to change or cancel your policy.
Ways to manage your policy
Email us
Email us your policy changes and/or questions. Remember to include your policy number and contact details.
Email us at qantascustomerservice@aig.com
Manage online
Use our online policy portal to view your policy details, download key documents and more.
Log in to the policy portal
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Have your travel plans changed?
Buy with confidence knowing that if your plans change and you no longer need your policy, you can request a full refund within 21 days, provided you have not made any claims and your trip has not started.
Frequently Asked Questions
Quick links
Quick links
Qantas Travel Insurance is issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (“AIG”). Qantas Airways Limited is an authorised representative (AR 261363) of AIG. This is general advice only and your objectives, financial situation or needs have not been taken into account. You should consider whether the advice is suitable for you and your personal circumstances. Before making any decision to buy the travel insurance, you should read the Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG).
You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.