Call us
Our Travel Assistance team is available 24 hours a day, seven days a week.
Call us on 1800 954 016 (within Australia) or +61 3 9522 4838 (outside Australia)
Emergency Assistance
By choosing Qantas Travel Insurance, you have direct access to our Travel Assistance team 24 hours a day, seven days a week if you have a travel emergency or require assistance during your trip.
Get help now
Email us
In an emergency, we recommend calling, but if you don’t have access to a phone you can email us with details of your situation.
For policies purchased on or after 13 May 2026, email:
qantasinsuranceassistance@zurich.com
For policies purchased on or after 19 July 2023 to 12 May 2026, email: qantasinsuranceassistance@aig.com
Contact the Australian Government
The Australian Government can provide assistance in certain circumstances while you’re travelling overseas.
Call the Consular Emergency Centre +61 2 6261 3305
Find an Australian Embassy overseas
Visit Smartraveller
Frequently Asked Questions
Quick links
Quick links
Important Information
You must be a member of the Qantas Frequent Flyer program to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.
Qantas Travel Insurance is issued by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507 (“ZAIL”). Qantas Airways Limited, ABN 16 009 661 901 (“Qantas”), is an authorised representative (AR 261363) of ZAIL. This information is general in nature only and has been prepared without taking into account your objectives, financial situation or needs. You should consider whether the advice is suitable for you and your personal circumstances. Before making any decision to buy the travel insurance, you should read the Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG). ZAIL engages affiliated entities within the Zurich Insurance Group to provide services in support of this insurance as permitted by applicable laws.