Emergency Assistance

By choosing Qantas Travel Insurance, you have direct access to our Travel Assistance team 24 hours a day, seven days a week if you have a travel emergency or require assistance during your trip.

Get help now

Call us

Our Travel Assistance team is available 24 hours a day, seven days a week.

Call us on 1800 954 016 (within Australia) or +61 3 9522 4838 (outside Australia)

Email us

In an emergency, we recommend calling, but if you don’t have access to a phone you can email us with details of your situation.

Email us at qantasinsuranceassistance@aig.com

Frequently Asked Questions

If you have purchased your policy before 19 July 2023, click here

Qantas Travel Insurance is issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (“AIG”). Qantas Airways Limited is an authorised representative (AR 261363) of AIG. This is general advice only and your objectives, financial situation or needs have not been taken into account. You should consider whether the advice is suitable for you and your personal circumstances. Before making any decision to buy the travel insurance, you should read the Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG).

You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.