Making a Claim
If your trip hasn’t gone as planned and you need to make a claim, we’re here to help you every step of the way.
Three easy steps to submit a claim online
Step 2
We’ll review your claim and contact you within 10 business days with our decision (or let you know if we need more information).
Check your claims status
Step 3
You’ll receive an email with details of our decision regarding your claim. If the claim is accepted, you’ll be advised the claim payment amount (less any excess payable).
More ways to make a claim
Call us
Our team is available Monday to Friday 8 am to 7 pm AET, and Saturday and Sunday 9 am to 4 pm AET.
Call us on 1800 954 017 (within Australia) or +61 3 9522 4839 (from overseas)
Email us
For policies purchased on or after 13 May 2026: Download a claim form, provide details of your claim and email: qantasinsuranceclaims@zurich.com
For policies purchased on or after 19 July 2023 to 12 May 2026: Download this claim form, provide details of your claim and email: qantasinsuranceclaims@aig.com
Frequently Asked Questions
Quick links
Quick links
Important Information
You must be a member of the Qantas Frequent Flyer program to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.
Qantas Travel Insurance is issued by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507 (“ZAIL”). Qantas Airways Limited, ABN 16 009 661 901 (“Qantas”), is an authorised representative (AR 261363) of ZAIL. This information is general in nature only and has been prepared without taking into account your objectives, financial situation or needs. You should consider whether the advice is suitable for you and your personal circumstances. Before making any decision to buy the travel insurance, you should read the Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG). ZAIL engages affiliated entities within the Zurich Insurance Group to provide services in support of this insurance as permitted by applicable laws.