Making a claim
Making a claim with Qantas Car Insurance is easy. Simply follow the steps below. We’re with you every step of the way.
1. Let’s get started
Call: Give us a call on 13 49 60, the team are available 24/7 and can help you lodge your claim
Online: You can also lodge your claim online and book an assessment of your vehicle's damage by logging into your account and clicking 'Make a claim'
2. Tell us what happened
Before you call or visit us online to lodge your claim, please have the following information handy:
- your policy number
- details of the incident, including time and place
- the other drivers' names, addresses, vehicle registration numbers and insurance details
- any witnesses' names and contact details
- details of any tow truck company used
- police report number (if applicable)
If you’d like to check what you can claim, feel free to give us a call or refer to the policy inclusions in your PDS.
3. Leave it with us
We’ll review your claim and come back to you within 2 business days of lodging your claim. If we have any additional questions, we’ll contact you and advise of the next steps.
4. We’ll make a decision
Once your claim is accepted, we’ll help organise the next steps in either repairing, replacing or paying you the market value or agreed value of your car.