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Making a Car Insurance Claim

Making a claim with Qantas Car Insurance is easy. Simply follow the steps below. We’re with you every step of the way.

1. Let’s get started

  • Give us a call on 13 49 60, the team are here 24/7 and can help you lodge your claim.

  • You can also lodge your claim online and book an assessment of your car's damage by logging into your account and clicking 'Make a claim'.

2. Tell us what happened

Before you call or visit us online to lodge your claim, please have the following information handy:

  • your policy number

  • details of the incident, including time and place

  • the other drivers' names, addresses, vehicle registration numbers and insurance details

  • any witnesses' names and contact details

  • details of any tow truck company used

  • police report number (if applicable)

If you’d like to check what you can claim, feel free to give us a call or refer to the policy inclusions in your PDS.

3. Leave it with us

We’ll review your claim and come back to you within 2 business days of lodging your claim. If we have any additional questions, we’ll contact you and advise of the next steps.

4. We’ll make a decision

Once your claim is accepted, we’ll help organise the next steps in either repairing, replacing or paying you the market value or agreed value of your car.

5. You're back on the road

Important Information

Qantas Car Insurance is issued by Auto & General Insurance Company Limited ACN 111 586 353, and is arranged by Qantas Airways Limited (Qantas), Authorised Representative (AR No 261363) of Auto & General Services Pty Ltd AFSL 241411, from whom Qantas receives a commission.

The information on this website is general advice only and does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold an insurance product, you should read the relevant Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG). Underwriting criteria applies. Any discounts on both new and renewing policies only apply to the extent that any minimum premium isn't reached.