Making a claim with Qantas Car Insurance is easy. Simply follow the steps below. We’re with you every step of the way.
Call: Give us a call on 13 49 60, the team are available 24/7 and can help you lodge your claim
Online: You can also lodge your claim online and book an assessment of your vehicle's damage by logging into your account and clicking 'Make a claim'
Before you call or visit us online to lodge your claim, please have the following information handy:
If you’d like to check what you can claim, feel free to give us a call or refer to the policy inclusions in your PDS.
We’ll review your claim and come back to you within 2 business days of lodging your claim. If we have any additional questions, we’ll contact you and advise of the next steps.
Once your claim is accepted, we’ll help organise the next steps in either repairing, replacing or paying you the market value or agreed value of your car.