Warning message
Due to recent restrictions in response to COVID-19, our phone contact times have changed. You can make a claim or update your policy 24/7 online, or by phone Mon-Fri 8am-5pm, or Sat 8am-2pm.

Making a claim

Making a claim with Qantas Car Insurance is easy. Simply follow the steps below. We’re with you every step of the way.

1. Let’s get started

Call: Give us a call on 13 49 60, the team are available 24/7 and can help you lodge your claim

Online: You can also lodge your claim online and book an assessment of your vehicle's damage by logging into your account and clicking 'Make a claim'

2. Tell us what happened

Before you call or visit us online to lodge your claim, please have the following information handy:

  • your policy number
  • details of the incident, including time and place
  • the other drivers' names, addresses, vehicle registration numbers and insurance details
  • any witnesses' names and contact details
  • details of any tow truck company used
  • police report number (if applicable)

If you’d like to check what you can claim, feel free to give us a call or refer to the policy inclusions in your PDS.

3. Leave it with us

We’ll review your claim and come back to you within 2 business days of lodging your claim. If we have any additional questions, we’ll contact you and advise of the next steps.

4. We’ll make a decision

Once your claim is accepted, we’ll help organise the next steps in either repairing, replacing or paying you the market value or agreed value of your car.

5. You're back on the road

Get a quote

Ready to see how many Qantas Points you could earn?

Speak to a specialist

13 49 60

Available 24/7