Qantas and TAL Direct are well aware of the importance of maintaining the confidentiality of the personal information you provide to us and we take all reasonable steps to handle the information you provide in accordance with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles and any relevant privacy codes.
Personal and sensitive information is collected from you to enable Qantas, TAL Direct and TAL Life to provide their products and services to you. Further information may be requested from you at a later time, such as if you want to make alterations to your insurance policy or when you make a claim. If you do not provide the requested information to us we may not be able to provide our products and services to you or pay your claim.
The way in which your information is collected, used, secured, disclosed and managed, how you can access and correct that information, and what to do if you would like to make a complaint about a privacy issue, is set out in our respective Privacy Policies at https://www.qantas.com/au/en/support/privacy-and-security.html and https://www.tal.com.au/privacy-policy and are free of charge on request.
In processing and administering your insurance (including at the time of claim) your personal information may be disclosed to third parties, including, but not limited to, general practitioners or health professionals to verify any health information you may provide, and other companies within the Qantas and the TAL groups of companies.
The accuracy of the information you provide is important and if you need to update or correct any information, please let us know. Generally you are entitled to obtain access to the information which we hold about you, subject to limited exceptions. Should you require access to information please let us know.
If you have any questions regarding the privacy of your personal information or questions about our information handling practices you can contact us. Should you want to know more about privacy rights and other privacy issues, there are a number of useful resources available at the website of the Office of the Australian Information Commissioner at oaic.gov.au. If you need to contact us, you can write to us at:
Qantas Life Insurance
GPO Box 5380
Sydney NSW 2001