All Categories ​>​ ​Travel Insurance ​ > ​ ​Help while travelling ​>​ Who should I contact if I need help while I’m on my trip?

Who should I contact if I need help while I’m on my trip?

By choosing Qantas Travel Insurance, you have direct access to our Travel Assistance team 24 hours a day, seven days a week if you have a travel emergency or require assistance during your trip.

The Travel Assistance team is comprised of a network of 24-hour service centres, which provide access to clinics, air evacuation services, and other medical assistance providers to give you the best available medical advice, care and medical transfers. The team will assess your situation and guide you through the process to address it.

You can also log into the policy portal to find information about your policy, policy documents, manage your policy or make a claim.

Important Phone Numbers: 

Emergency Assistance Team: 1800 954 016 (within Australia) or +61 3 9522 4838 (outside Australia), available 24/7, 365 days a year.

Claims Team: 1800 954 017 (within Australia) or +61 3 9522 4839 (from overseas), Monday to Friday 8 am to 7 pm AET, and Saturday and Sunday 9 am to 4 pm AET.

Was this information helpful?

Powered by HelpDocs (opens in a new tab)