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Managing your Qantas Car Insurance policy

It’s easy to view and manage your Qantas Car Insurance policy details online via our Online Policy Manager. Here you can: Update your contact details. Update your payment details. Renew or make payme…

I’m selling/trading in my car and buying another - can I transfer my insurance to my new car?

Yes you can - and it’s easy to do. Call us on 13 49 60 and we’ll be happy to help, alternatively, you can go online and follow these easy steps: Log in to your Frequent Flyer account.. View your car…

How do I set up an online account?

Whether you bought your car insurance policy online or over the phone, setting up an online account is simple. When you purchased your policy, you either provided your existing QFF membership number…

What changes can I make to my car insurance?

You are able to make the following changes to your policy: Contact details. Payment preferences. Listed drivers. Driver-age restrictions. Kilometres driven per year. Optional extras. Excess (Basic).…

What if I want to make a complaint?

We always try to assist you with the best service possible. If you have any concerns, we’d like to hear from you so we can resolve them as quickly as possible. The following steps are part of our com…

Can you offer assistance if I am experiencing vulnerability or hardship?

For example, domestic or family violence, financial distress; mental or physical health issues, language or literacy barriers due to cultural background? Our insurance partner, Auto & General have a…

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