All Categories ​>​ ​Health Insurance ​ > ​ ​Coronavirus Pandemic (updated February 2021)

When is the COVID-19 support package ending?

Some of the temporary benefits of our COVID-19 support package are still available, but will end on 30 June 2021: Expanded coverage for psychology up to a limit of $300 for members with Extras cover…

Is Qantas Health Insurance extending telehealth benefits indefinitely?

Yes! Due to the positive response from our members, we’re pleased to extend coverage for selected telehealth services for members with Extras cover on an ongoing basis, to help them continue to keep…

Am I eligible to claim for telehealth benefits?

To be eligible, Qantas Health Insurance members must hold the appropriate level of cover on their Extras policy and must meet the standard claiming rules for that service.

What services are covered under telehealth?

Eligible Qantas Health Insurance members with Extras cover will be able to access telehealth consultations via phone or video calls on a range of services including; physiotherapy, psychology, dietet…

Does my health insurance cover doctors’ appointments?

Health insurers in Australia are unable to cover out-patient services covered by Medicare, such as GP visits. This means Qantas Health Insurance does not cover doctors’ appointments for Australian re…

Am I covered for pathology tests for COVID-19?

Health insurers are unable to pay for pathology tests in an out-patient setting as these are covered by Medicare. It's best to check with Medicare to determine which pathology tests are covered and w…

Will COVID-19 be considered a pre-existing condition?

A pre-existing condition (PEC) is an ailment, illness, or condition where, in the view of our underwriter (nib health funds) appointed Medical Practitioner, signs or symptoms relating to that conditi…

If my planned public hospital procedure needs to be moved to a private hospital, will I be covered?

You are entitled to receive benefits for services covered on your product, as long as you have served your waiting periods. You should always check what you're covered for before you go to hospital a…

I have a procedure coming up, what should I do?

We recommend that you contact the hospital you will be having your surgery at, your medical practitioner, specialist or surgeon for any questions relating to COVID-19 and upcoming procedures, includi…

Is it safe to go to the dentist or the physio?

If you have any upcoming appointments with the dentist, physio or any other health provider we recommend contacting your provider for any COVID-19 related questions.

I’m struggling financially as a result of the COVID-19 pandemic, is Qantas Health Insurance offering any additional financial support?

We appreciate that this period may be difficult for some of our members. We’re here to help, and encourage any members who are experiencing financial hardship to contact us on 13 49 60 to discuss the…

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