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Is Qantas Health Insurance giving back further COVID-19 savings to members?

Now, as our way of keeping our commitment to looking after our members, as promised, on top of delaying our premium change from 1 April 2022 until 1 November 2022; Qantas Health Insurance is also giv…

How much will members receive?

Qantas Health Insurance members will receive between $11 - $163 in cash back based on their policy and level of cover. Members with Hospital and Extras combined policies will receive an average of $6…

Who is eligible for the COVID cash give back?

To be eligible for the COVID cash give back, Qantas Health Insurance members must: have held an Australian Residents Hospital-only, Extras-only, or combined cover as at 18 September 2022 (Ambulance-o…

Why is Qantas Health Insurance providing a COVID cash give back while increasing my premiums?

We acknowledge that our cash give back reflects greatly reduced access to healthcare services over the previous two years. However, to keep pace with the rise of healthcare costs, our premiums must i…

What do members need to do to get the payment?

The payment will be made in the form of a one-off COVID cash back and will be automatically paid to a member’s bank account

What if you don’t have my bank account details?

If we do not have a member’s nominated bank, Qantas Health Insurance will contact you via your preferred method of correspondence and request your banking details. Qantas Health Insurance members can…

When will it land in my bank account?

The cash give back will be paid by 30 November 2022. The money will be deposited directly into your bank account. If a member is unable to update their bank account details, it will be applied as a c…

I’d rather not have a premium increase than receive a giveback payment. Is that possible?

Unfortunately not. During the pandemic, funds were set aside to help cover the costs for any claims catch-up once healthcare and ancillary services returned to normal. To date, the volume of catch up…

Why are other funds doing much larger cash back offers?

The give back is determined by any claims savings made because our members had reduced access to healthcare services throughout the pandemic. Since the beginning of the pandemic, funds were set aside…

Is this part of the same COVID cash give back provided last year?

This cash give back is in addition to the claims savings returned to members last year. The volume of catch up in claims has been lower and slower than expected, which is why Qantas Health Insurance…

How did you decide how much money each policyholder would get?

The cash give back amount is based on a member’s policy and level of cover.

Has some of the money saved been retained because claims were lower?

Yes. nib has maintained some provisioning to account for any future catch up in claims. We will consider what happens next as we progress.

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