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How do I update my details online?

You can update your address, change your direct debit details and check your cover online via the self-service portal. To sign into the portal you’ll need your Qantas Frequent Flyer number, last name…

How can I change who is covered on my membership?

Call us on 13 49 60 to add or remove anyone covered under your policy.

What should I do if my Qantas Insurance card is lost or stolen?

You can log into the self-service portal to request a new card or call us on 13 49 60 and we’ll request one for you. It’s important to advise us as soon as possible so that someone else doesn’t use y…

Can my partner also make changes to our policy?

Let us know if you would like your partner to have access to make changes to the policy, when we’re setting it up or anytime afterwards by calling us on 13 49 60.

Can I suspend my policy if I’m going overseas?

Yes, you can apply to suspend your health policy if you’re holidaying or moving overseas for 2-24 months. To be eligible, your premiums must be financially up-to-date. If a Lifetime Health Cover (LHC…

Can I suspend my policy?

Members can apply to suspend their health insurance for reasons of financial hardship, or overseas travel. Members must be with us for 12 continuous months before being able to apply for a suspension…

How do I change my level of cover?

You can make some changes to your cover by logging onto the self-service portal or call us on 13 49 60 and we can make the changes for you. Changes such as adding or removing people from your policy…

How do I add my newborn to my policy?

You just need to call us on 13 49 60 to add a new dependant to your policy. There are different deadlines for this depending on your policy: Existing Singles or Couples policies; you need to advise u…

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