Car Insurance
The Basics
What types of car insurance does Qantas offer?
What’s covered under Comprehensive car insurance?
Which car insurance is compulsory to have?
What's the difference between Third Party Property and Compulsory Third Party (CTP) insurance?
Would Third Party Property, Fire and Theft Insurance cover attempted theft-related damage to my car or personal items stolen from my car?
What is a car insurance excess?
When do I need to pay an excess?
When do I not need to pay an excess?
What is a ‘no-fault’ accident?
Making a claim
I’ve had an accident - what do I do now?
Once my car has been assessed, how do I move ahead with repairs?
Does Qantas Insurance guarantee the repairs?
My car is a write-off. What happens now?
Managing your Car Insurance policy
Managing your Qantas Car Insurance policy
I’m selling/trading in my car and buying another - can I transfer my insurance to my new car?
How do I set up an online account?
What changes can I make to my car insurance?
What if I want to make a complaint?
Can you offer assistance if I am experiencing vulnerability or hardship?
Home Insurance
What types of home insurance does Qantas Insurance offer?
What does home insurance cover?
What does contents insurance cover?
What optional extras are available with Qantas Home Insurance?
Does home insurance cover storm damage?
Does home insurance cover leaks?
Does home insurance cover termite damage?
Does home insurance cover theft?
Does home insurance cover theft while travelling?
Does home insurance cover breakage?
Does home insurance cover mobile phones?
What is Landlord Insurance?
Does Landlord Insurance cover unpaid rent?
How much does Landlord Insurance cost?
What is an excess?
When do I pay an excess?
Buying Home Insurance
Should I get home insurance?
How much is home insurance?
Does Qantas Home Insurance have a cooling-off period?
I’m selling my house - what do I need to do with my insurance?
Can home insurance be transferred to another home?
I’m building a house, so when should I get home insurance?
Do I need to list, or specify, home contents on my policy?
What if the amount I insure my home for is too low?
When does my home insurance take effect?
How do I make a home insurance claim?
How long do home insurance repairs take?
What if I can’t stay at home?
Does Qantas Home Insurance guarantee the repairs?
Managing your Home Insurance policy
How can I see and change my home insurance policy details?
Can I change my home insurance at any time?
Does my home insurance renew automatically?
If I cancel my home insurance, will I have to pay a fee?
Can I cancel my home insurance policy and get a refund?
Travel Insurance
Purchasing
Do I need travel insurance?
How do I purchase Qantas Travel Insurance?
Can I book Travel Insurance online?
Claiming
How do I make a Travel Insurance claim?
Your Policy
Which Product Disclosure Statement (PDS) relates to my policy?
How do I amend my Travel Insurance policy?
How can I change my existing Travel Insurance policy once I have made changes to my flight booking?
How do I cancel my Travel Insurance policy?
How do I extend my Travel Insurance policy?
What are my options if I'm unable to use my insurance policy due to coronavirus related travel bans?
All Categories > Home Insurance > Buying Home Insurance
It’s not a legal requirement, however your lawyer or conveyancer will usually recommend you insure your home (or investment property) when you exchange signed copies of the purchase contract with the…
The cost can vary depending on the type of cover you’re after, where the property is located, the type of property you are insuring, how secure the building is, your age and more. To find out more ge…
Yes - Qantas Home Insurance policies have a 21-day cooling-off period. If you cancel your policy within 21 days of buying or renewing it and you haven’t made a claim, you’ll receive a full refund of…
If you’re selling your house and buying another one, it’s a good idea to keep your current home (and contents) insured until settlement day (which is usually 30–90 days after you and the buyer sign t…
Yes, if you’re a Qantas Home Insurance customer and you sell your home and move into another one, you’re able to transfer your policy to your new address (subject to underwriting approval). All you n…
You’re able to get home insurance for a new build as soon as you have obtained the certificate of occupancy. Get a quote online or call us on 13 49 60.
It’s up to you whether you want to list your contents on your policy. For extra peace of mind however, you can specify the following: contents you want to insure for more than our benefit limit (wher…
It’s important that your home is insured for the cost of what it would take to rebuild it at today’s prices. Need help working out exactly what you should be insuring your home for? Our handy Home In…
Your Qantas Home Insurance will take effect on the day you buy the policy, or on the day you’ve specifically chosen for your cover to begin. It’s important to note that we will not cover any loss or…
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