In 2020 we introduced a COVID-19 support package to help provide some relief for our members throughout the pandemic, and we are pleased to confirm that we’ve extended your access to some of these benefits until 31 December 2022:
Mental health support: All members with Extras are covered for psychology up to a limit of $300, at no added cost. Each person covered can claim up to this limit, from 1 April 2020 until 31 December 2022.
Increased cover for COVID-19 related treatment: Available across any level of Hospital cover where these treatments are usually excluded, at no added cost.
Good news: Telehealth is here to stay
We’re pleased to advise that benefits for telehealth services introduced to help members access Extras services during the pandemic are here to stay. We will continue to cover selected telehealth services, such as physiotherapy, dietetics and psychology in line with your level of Extras cover. So, you can continue focusing on staying healthy, from the comfort of home.
Please refer to our FAQs for more information or call us on 13 49 60 if you would like to discuss your situation.
We’re conscious that there is ongoing uncertainty in relation to COVID-19. We will continue to assess whether additional support measures for our members are appropriate. We’ll be in touch if anything changes.
