Qantas Health Insurance - Policyholder Coronavirus Support Package

31 Aug 2020 2 min read

Qantas Health Insurance - Policyholder Coronavirus Support Package

Qantas Health Insurance, announced a member support package in response to the coronavirus pandemic (COVID-19) on 31 March 2020. The support package was initially available for existing members to access for a 3 month period, but this has been extended until 31 March 2021. The support package includes the following temporary measures:

  • Expanded coverage for chest, lung, kidney and bladder or other treatment related to COVID-19 across all levels of hospital cover (including Basic and Bronze where currently excluded) at no additional cost.

  • Expanded our cover to pay benefits towards telehealth appointments, like physiotherapy and psychology, as an alternative to in-clinic consultations. 

  • Increased cover to include a minimum benefit of $300 for psychology – regardless of what Qantas Health Insurance Extras cover you were on.

Please refer to our FAQs for more information or call us on 13 49 60 if you would like to discuss your situation.


Additional financial relief for members on JobKeeper or JobSeeker

In recognition of the ongoing impact of the COVID-19 pandemic, we’re providing additional financial relief for members who are currently on JobSeeker or JobKeeper assistance.

For eligible members, we are waiving the premium increase that is due to take effect on 1 October. This will be applied as a one-off credit that is equal to the amount of the premium increase for six months until 1 April 2021 and based on your payment cycle, will be applied to your first scheduled payment after your application has been processed.

Note: the ongoing premium amount will show on the members’ statement as the new premium after the increase on 1 October. The one-off credit will off-set this increase.

Who is eligible?

To apply for the extra financial relief, members must:

  • be receiving, or have registered an intent to claim, Australian Government financial assistance through JobKeeper and JobSeeker and provide supporting documentation.

  • have been a member with us for at least 3 months before 15 October 2020.

  • apply for the relief by 15 October 2020.

Eligible members who have suspended their cover will be able to access the waiver once they resume their cover.

How to apply

If you are eligible and have already supplied proof that you are on JobSeeker or JobKeeper, you don’t need to do anything. Your one-off premium waiver will be automatically applied to your policy for your first scheduled payment after your application has been processed.

If you haven’t supplied this documentation already, please email the email address supplied below before 15 October 2020 with the following details and documentation:

  • Your Policy Number

  • Your full name; and either

  • A copy or screenshot of the correspondence provided by Services Australia (previously
    known as Centrelink) confirming you have submitted your intent to claim JobSeeker or JobKeeper; or

  • The approval letter showing you will be receiving JobSeeker or JobKeeper; or

  • The bank statement showing you are receiving JobSeeker or JobKeeper; or

  • A letter from your employer showing you are eligible and are receiving Jobkeeper payments. 

Send your email including the information outlined above to
by 15 October 2020.



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