Does my policy cover a cruise?

Cruises are not automatically covered as part of your Qantas Travel Insurance policy. We define a cruise as traveling as a passenger aboard a commercially registered ocean or sea going cruise ship fo…

What is Specified Items Cover?

Specified Items Cover is an optional extra you can purchase to cover your high value items. In all of our policies, we’ll cover your luggage and personal effects...

Who should I contact if I need help while I’m on my trip?

If you’re on a cruise, and you have added Cruise Cover to your Qantas Travel Insurance policy or are travelling overseas and are experiencing a medical emergency or need medical help (including for a…

Is a Qantas Travel Insurance policy the same as what I can get for free on my credit card?

Travel insurance policies and their benefits vary. Before buying travel insurance, we recommend you do your own research including: Will the policy cover me for the activities I plan to do on the tri…

What do I do if I get COVID-19 on my trip?

Firstly, seek medical help if required. Keep all records of your COVID-19 diagnosis. Our International Comprehensive and Annual Multi Trip plans include 24/7 Emergency Assistance support. You can con…

What’s covered under Comprehensive car insurance?

BENEFIT 24/7 Claims ✔ New Car Replacement Whichever comes earlier, 2 years or 40,000km from original registration Towing Costs ✔ Hire Car Following Theft Similar hire car up to $1,500 (limit 21 days)…

Am I covered for flood?

You’ll only be covered if you have added the optional Flood Cover to your home insurance policy. If you have our Flood Cover, upon acceptance of any flood claim we’ll pay to repair or replace damage to your flooded home and/or contents, up to your sum insured.

Am I covered for trees falling?

You are covered for the cost of removing any part of a tree that has or is causing damage to your home. However, the cost of removing or disposing of tree stumps, 'at risk' trees, or branches of trees that have not damaged your home will not be covered.

Am I covered if I ride a motorcycle overseas?

You will be covered as a rider or passenger on a motorcycle as long as: The motorcycle is 125cc or less and you or the person in control of the motorcycle holds a current and valid motorcycle license…

Is your cover still right for you?

As life changes so do your health cover needs. It’s important to regularly review your cover to ensure it’s still the right fit for your health needs and budget. Free health cover reviews can be done…

Am I covered for pathology tests for COVID-19?

Health insurers are unable to pay for pathology tests in an out-patient setting as these are covered by Medicare. It's best to check with Medicare to determine which pathology tests are covered and w…

Is your cover still right for you?

As life changes so do your health cover needs. It’s important to regularly review your cover to ensure it’s still the right fit for your health needs and budget. Free health cover reviews can be done…

Is your cover still right for you?

As life changes so do your health cover needs. It’s important to regularly review your cover to ensure it’s still the right fit for your health needs and budget. Free health cover reviews can be done…

Is water damage covered?

Your home is covered for damage caused by a storm or from escaping liquid. We also offer optional Flood Cover, which can be purchased when you buy the policy or at any time afterwards by calling us on 13 49 60.

What is not covered by my home insurance policy?

Your insurance policy does not cover you for every event or situation.There are specific exclusions that apply to different Insured Events and Optional Covers which are listed under each Insured Event and Optional Cover in the PDS.

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