How do I join Qantas Health Insurance?

Joining Qantas Health Insurance is easy. Get a quick quote online to compare our cover options, or call our Qantas Health Insurance team at 13 49 60 for assistance. We're available Monday to Friday,…

I’m selling/trading in my car and buying another - can I transfer my insurance to my new car?

Yes you can - and it’s easy to do. Call us on 13 49 60 and we’ll be happy to help, alternatively, you can go online and follow these easy steps: Log in to your online account.. View your car policy.…

Managing your existing Qantas Life Insurance policy

If you currently hold a Qantas Life Insurance policy (including Income Protection), there will be no impact unless you want to make changes to your existing policy. Generally, you’ll still be able to update some details of your policy such as updating your personal details and reducing your level of cover.

What if I want to make a complaint?

At Qantas Insurance, we welcome your feedback. We treat any suggestions or complaints you may have as an opportunity to improve our services, systems, and products. We consider a complaint to be any…

What if I want to make a complaint?

At Qantas Insurance, we welcome your feedback. We treat any suggestions or complaints you may have as an opportunity to improve our services, systems, and products. We consider a complaint to be any…

Do I need to list, or specify, home contents on my policy?

It’s up to you whether you want to list your contents on your policy. For extra peace of mind however, you can specify the following: contents you want to insure for more than our benefit limit (wher…

Connecting Your Qantas Wellbeing App to Google Health Connect

Google is streamlining how your health and fitness apps work together to simplify your experience and give you greater control over your privacy. Health Connect acts as a central, secure hub for your data...

How do I connect my Fitbit to the Qantas Wellbeing App?

First, set up your Fitbit and ensure it is connected to fitbit.com and/or the Fitbit App. In the Qantas Wellbeing App, go to 'Data Sources' in the Settings section. Tap on 'Fitbit' from the list, and…

Can I extend my policy dates to cover me if it runs out while I’m still overseas (or buy a new policy)?

For International and Australian Comprehensive policies: If you have a Return Trip or a Multi-City Trip policy and want to change the dates of your trip to return later, you can ask us to extend your…

Why do my friends only have until midnight (AEST) to join my Friends Challenge?

We want everyone to have an opportunity to win and believe that having everyone start on the same day is the fairest way to ensure this is the case.

Would Third Party Property, Fire and Theft Insurance cover attempted theft-related damage to my car or personal items stolen from my car?

No, Third Party Property, Fire and Theft Insurance does not cover damage as a result of the attempted theft of your car. It also doesn’t cover any personal items stolen from your car. If you are want…

Why does it take up to 12 hours for the Friends Challenge results to be finalised?

We want to give all Qantas Wellbeing App users time to sync their devices to ensure all their relevant data is included. If a user syncs after the completion of the Friends Challenge, as long as this…

Life Insurance complaints

If you have a complaint, we want to know about it and take the opportunity to put it right. If you have a complaint about your Qantas Life Insurance policy, our staff, the handling of a complaint or the service we’ve provided...

How do I change my activity for the Daily or Weekly challenge?

Select either your daily or weekly challenge. Tap on 'Edit'. Tap on 'Edit activity'. Select the activity you want to start tracking. Please note: Any changes must be made before reaching your event g…

How do I fix Strava syncing?

Ensure Strava is set up correctly in the Qantas Wellbeing App. Tap on 'Profile' > Settings Cog > ‘Data Sources’ > 'Strava'. Make sure the activity you want to track has a mark next to it. If you need…

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