Is there a time limit for making a home insurance claim?

There’s no time limit for making a claim on your Qantas Home Insurance, however we recommend you lodge your claim as soon as possible.

When will the age limit be removed for dependants with a disability in line with the legislation introduced by the Government?

Our underwriter, nib, is currently working through the changes with the private health insurance industry and Department of Health. We expect to introduce this change in in early 2025.

Why can’t I make my bedtime less than 6 hours?

We have set a limit based on the recommended healthy amount of sleep for most adults. The Sleep Health Foundation recommends that most adults need 7 to 9 hours of sleep each night, while a very small…

Do you subscribe to an industry code?

Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General) who is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, they promise to act in an open, honest, and fair manner in all their dealings with customers.

Do you subscribe to an industry code?

Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General) who is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, they promise to act in an open, honest, and fair manner in all their dealings with customers.

Will COVID-19 impact my claim?

COVID-19 restrictions can impact material availability, trade capacity, and repair timeframes. It can also limit access for non-emergency repairs depending on the government and state-based advice regarding attendances and requirements in your area.

Does Qantas Travel Insurance cover COVID-19?

Yes, all our plans have COVID-19 benefits, but the types of benefits and benefit limits vary between international and domestic plans. COVID-19 coverage includes: Trip Cancellation Costs: Cover if yo…

How do I find out the remaining amount left to claim on my Extras services for the year?

You can log onto our self-service portal or the Qantas Wellbeing App to see your remaining benefit limits for Extras services. To sign into the portal , you’ll need your Qantas Frequent Flyer number,…

How do I know if a waiting period still applies for a hospital or extras service?

You can log onto our self-service portal to see your policy details, what waiting periods still apply and the remaining benefit limits for Extras services. To sign-in to the portal , you’ll need your…

What are the preventative dental changes and what does this mean for you?

From 2 June 2025, we’re introducing changes to preventative dental services such as check-ups and cleans, to align with clinical best practice. Whilst your annual limits will not be changing, we’re i…

What does home insurance cover?

A Qantas Home Insurance policy covers you for the loss or damage (up to the amount insured) to your residential building. This includes but is not limited to: Your garages;. Other structures, for exa…

What does contents insurance cover?

A Qantas Contents Insurance policy covers you for the loss or damage (up to the amount insured) for your household and personal items. These items include, but are not limited to: Furniture;. Compute…

What’s covered under Comprehensive car insurance?

BENEFIT 24/7 Claims ✔ New Car Replacement Whichever comes earlier, 2 years or 40,000km from original registration Towing Costs ✔ Hire Car Following Theft Similar hire car up to $1,000 (limit 14 days)…

Do I need to list, or specify, home contents on my policy?

It’s up to you whether you want to list your contents on your policy. For extra peace of mind however, you can specify the following: contents you want to insure for more than our benefit limit (wher…

Qantas Travel Insurance Competition 2024

Take out a Qantas Travel Insurance policy by 26 November 2024 for your chance to win. Prizes: 1 x $15,000 Qantas Luxury Holidays Voucher. 5 x $2,000 Qantas Luxury Holidays Vouchers. How to enter: Log…

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