Help & Support | Qantas Insurance

My luggage has been lost in transit, what do I do?

Firstly, report the lost luggage to your transport provider. They should be able to provide you with a report or reference number and advise you of their process to follow up. You’ll also need to pro…

Who should I contact if I need help while I’m on my trip?

By choosing Qantas Travel Insurance, you have direct access to our Travel Assistance team 24 hours a day, seven days a week if you have a travel emergency or require assistance during your trip. The…

If the government issues a ‘Do not travel’ warning for my destination and I choose to go there anyway, will I be covered?

No, we do not cover any losses that arise from your planned or actual travel to, or choosing to stay in, any country or region where the Australian Government has issued a ‘Level 4 – Do not travel’ a…

If the government issues a ‘Do not travel’ warning for my destination while I’m there, will I be covered?

If your destination is upgraded to a ‘Level 4 – Do not travel’ advisory when you are in such destination, all policy benefits will apply provided that you try and leave that destination as soon after…

How do I make a Qantas Travel Insurance claim?

Travel insurance claims can be lodged 24 hours a day, 7 days a week by: Online: Log in to the claims portal and follow the prompts to lodge your claim. Email: For policies purchased on or after 13 Ma…

Can I extend my policy dates to cover me if it runs out while I’m still overseas, or will I have to buy a new policy?

For International and Australian Comprehensive policies: If you have a Return Trip or a Multi-City Trip policy and want to change the dates of your trip to return later, you can ask us to extend your…

I’ve changed the dates for my flights, will my travel insurance details update automatically?

No, you will need to make changes to your existing travel insurance policy separately by contacting us on: Phone: 1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas), Monday to Friday…

How do I cancel my Travel Insurance policy?

You can buy Qantas Travel Insurance with confidence knowing you can cancel your policy within 21 days of your purchase date and receive a full refund, as long as you have not started your trip or mad…

Where do I find details about my policy cover?

When you purchase your Qantas Travel Insurance policy, you’ll receive an email with your policy details. This will include instructions for how to download a copy of your Product Disclosure Statement…

How do I amend my Travel Insurance policy?

Contact us to make any changes to your policy, including travel dates, contact details and add-on optional cover: Phone: 1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas), Monday to…

Will my policy cover me if I consume alcohol during my trip?

Is a Qantas Travel Insurance policy the same as what I can get for free on my credit card?

Travel insurance policies and their benefits vary. Before buying travel insurance, you may want to you do your own research and consider things like: Will the policy cover me for the activities I pla…

Does my policy provide cover for existing medical conditions?

For added peace of mind, our travel insurance automatically includes some existing medical conditions, provided they meet certain criteria. For the full list of automatically included conditions, ple…

Does my policy provide cover if I’m travelling while pregnant?

We do not provide cover for any routine pre-natal care at any stage of pregnancy, or for childbirth or post-natal care if you are more than 26 weeks pregnant at the start of or during your trip. This…

What is Specified Items Cover?

Specified Items Cover is an optional extra you can purchase to cover your high value items. In all of our policies, we’ll cover your luggage and personal effects...