Help & Support | Qantas Insurance

WIN 1 of 20 x $1,000 bp gift cards

WIN 1 of 20 x $1,000 bp gift cards when you join Qantas Car or Home Insurance by 28 May. How to enter: Step 1 - Get a car or home insurance quote online or over the phone Step 2 - Join and you’ll rec…

I’ve synced my Qantas Wellbeing App with Google Fit. Why isn’t my step activity being recorded?

Your step activity isn’t being recorded due to an issue in the Wellbeing App that occurs when synced with Google Fit on an Android device. As a result of this, you may not be receiving Qantas Points…

What happens if my phone is not connected to the internet?

The Qantas Wellbeing App requires internet to verify whether or not you have succeeded your challenges and to award points for successful completion. If you are not connected to the internet, you can…

I forgot to sync my App or device with the Qantas Wellbeing App. Will I lose points?

After you sync your App or wearable tracker, the next time you open the Qantas Wellbeing App it will backdate your data for up to 30 days providing you have downloaded and connected the App over this…

What other apps and devices can I use with the Qantas Wellbeing App?

The Qantas Wellbeing App is currently directly compatible with the Health App (for iOS users only), Health Connect App (Android only), Google Fit App* (Android only), Samsung Health (Android only), S…

What’s the most effective way to track my activities?

Wrist-worn wearables, such as the Apple Watch, are designed to effectively track movement over a longer period and during vigorous activity. On both Android devices and iPhones you can use a supporte…

Do I need a wearable?

iOS users You do not need a wearable device. You can track your activity just by using the Apple device. You will need to carry your iPhone to track your activity. Android users You can track your st…

Which phones are compatible with the Qantas Wellbeing App?

iPhone users If you have an iPhone you can track your steps using Apple’s Health App. These devices come with software that take in sensor data from the accelerometers, gyroscopes, and compasses buil…

Connecting Your Qantas Wellbeing App to Google Health Connect

Google is streamlining how your health and fitness apps work together to simplify your experience and give you greater control over your privacy. Health Connect acts as a central, secure hub for your data...

How do I fix Health Connect syncing?

First, ensure Samsung Health is set up correctly in the Qantas Wellbeing App. Open the Wellbeing App. Go to Profile > Settings > Data Sources > Samsung Health. Make sure the activity you want to trac…

Your Qantas Silver Plus Advanced Hospital quote

Unfortunately, your recent quote is no longer available online. To continue with the same quote, or if you have any questions, please call our friendly staff on 13 49 60. If you’d prefer to start a n…

What home insurance discounts are available?

There are two discount options available with Qantas Home Insurance : a 15% discount on your first year’s premium when you combine both home and contents*; and. a 15% discount on your first year’s pr…

What is the online discount for car insurance?

When you take out a Qantas Car Insurance policy online, you’ll receive 15% off your first year’s premium.^ Give us a call on 13 49 60 and one of our insurance specialists will be happy to answer any…

What is the health insurance referral bonus?

Refer a friend to Qantas Health Insurance, and if they take out combined Hospital and Extras cover, you could both earn 5,000 Qantas Points. T&C Apply.

How do I join Qantas Health Insurance?

Joining Qantas Health Insurance is easy. Get a quick quote online to compare our cover options, or call our Qantas Health Insurance team at 13 49 60 for assistance. We're available Monday to Friday,…