All Categories ​>​ ​Wellbeing ​ > ​ ​Tracking Your Activities

What is an activity?

There are currently three activities that can be tracked in the App – steps (walking or running), cycling and swimming. Both the Daily and Weekly challenges can be set up to track these activities. P…

What’s the most effective way to track my activities?

Wrist-worn wearables, such as the Apple Watch, are designed to effectively track movement over a longer period and during vigorous activity. On both Android devices and iPhones you can use a supporte…

How do I change my activity for the Daily or Weekly challenge?

Select either your daily or weekly challenge. Tap on 'Edit'. Tap on 'Edit activity'. Select the activity you want to start tracking. Please note: Any changes must be made before reaching your event g…

At what time and how often do my step counts reset?

Your step counts reset each day at midnight. Daily steps will be carried-over until the midnight of the last day of your challenge.

How do I track swimming?

To track swimming, you need to have a wearable tracker that supports swimming, such as Fitbit Flex 2, a compatible Garmin device or Apple Watch Series 2, or you can use the Strava app to manually rec…

Do I need a wearable?

iOS users You do not need a wearable device. You can track your activity just by using the Apple device. You will need to carry your iPhone to track your activity. Android users You can track your st…

How can I ensure Apple’s Health App is connected to the Qantas Wellbeing App?

From the Qantas Wellbeing App: Tap on 'Data Sources' found in the Settings section. Tap on 'Health' from the list to view which activities are connected. To add activities, tap on the '+' next to the…

I forgot to sync my App or device with the Qantas Wellbeing App. Will I lose points?

After you sync your App or wearable tracker, the next time you open the Qantas Wellbeing App it will automatically backdate your data for up to 30 days providing you have downloaded and connected the…

Why isn't my Garmin data showing in the App?

Please check that their Garmin device has been successfully paired with the Garmin Connect App downloaded to your phone. Without this Qantas Wellbeing cannot access the data from your wearable. Once…

How do I connect my Fitbit to the Qantas Wellbeing App?

First, set up your Fitbit and ensure it is connected to fitbit.com and/or the Fitbit App. In the Qantas Wellbeing App, go to 'Data Sources' in the Settings section. Tap on 'Fitbit' from the list, and…

How do I disconnect Fitbit from the Qantas Wellbeing App?

Deleting the Qantas Wellbeing App will not stop your Fitbit data being shared with us. You will also need to revoke Qantas Wellbeing's access to your Fitbit data. You can revoke access either by: In…

How do I change or add a new Fitbit?

Go to Fitbit.com or the Fitbit App, and follow the prompts to set up a new device or remove a device that you no longer wish to use.

How do I enable swimming on Fitbit?

You may also be required to enable swimming data collection for Fitbit. To do this: Go to your Fitbit App. Select the ‘Exercise’ panel from the Dashboard. Tap the gear icon to access Exercise Goals,…

Are all Fitbit devices compatible with the Qantas Wellbeing App?

Yes - however please note that as Qantas Wellbeing adds more activities to the App (such as cycling and swimming), not all Fitbit devices will be capable of tracking all activities. Please check with…

Can my partner and I link both our Fitbits to the same Qantas Wellbeing App?

The App can sync to multiple Fitbit devices but only if they have all been associated to the same Fitbit account. This will combine all activity data into one Qantas Wellbeing App account.

Why are the steps I see on my Fitbit device different to the steps in my Qantas Wellbeing App?

Sync your Fitbit device with your Fitbit account before re-opening the Qantas Wellbeing App. In the Qantas Wellbeing App, check your Fitbit device is properly connected to the Qantas Wellbeing App vi…

How can I ensure the Google Fit App is connected to the Qantas Wellbeing App?

From the Qantas Wellbeing App: Tap on your profile in the top left corner of the 'Challenges' tab. Tap on 'Settings' in the top right hand corner. Tap on the ‘Data Sources’ feature in the Settings se…

How do I disconnect Strava from the Qantas Wellbeing App?

Deleting the Qantas Wellbeing App will not stop your Strava data being shared with us. You will also need to revoke Qantas Wellbeing's access to your Strava data. You can revoke access either by: In…

How can I ensure Strava is connected to the Qantas Wellbeing App?

From the Qantas Wellbeing App: Tap on the ‘Data Sources’ feature found in the Settings section. Tap on ‘Strava’ from the list to view which activities are connected. To add cycling activity tracking,…

What other apps and devices can I use with the Qantas Wellbeing App?

The Qantas Wellbeing App is currently directly compatible with the Health App (for iOS users only), Google Fit App (Android only), Samsung Health (Android only), Strava App, and Fitbit devices. Not a…

Can I use Garmin to track my activity?

Garmin devices can be used to track your steps, cycling or swimming challenges. To connect your device: Download the Garmin Connect App and pair your Garmin to this app,. Tap on Settings in the Qanta…

Why is my device not syncing with the Qantas Wellbeing App?

If your wearable tracker is a Fitbit, first open the Fitbit app to check that it has synced with your Fitbit. This may resolve the issue. Otherwise: Check if your phone is currently connected to the…

Can I have more than one device synced to the same Qantas Wellbeing App?

You can sync multiple devices to the Qantas Wellbeing App for each activity challenge. When you do this, Qantas Wellbeing will record activity data from whichever of your devices tracks the highest d…

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