Help & Support | Qantas Insurance

Is a Qantas Travel Insurance policy the same as what I can get for free on my credit card?

Travel insurance policies and their benefits vary. Before buying travel insurance, we recommend you do your own research including: Will the policy cover me for the activities I plan to do on the tri…

Does my policy cover a cruise?

Cruises are not automatically covered as part of your Qantas Travel Insurance policy. We define a cruise as traveling as a passenger aboard a commercially registered ocean or sea going cruise ship fo…

Who should I contact if I need help while I’m on my trip?

If you’re on a cruise, and you have added Cruise Cover to your Qantas Travel Insurance policy or are travelling overseas and are experiencing a medical emergency or need medical help (including for a…

Qantas Travel Insurance Competition 2025

Take out a Qantas Travel Insurance policy by 24 November 2025 for your chance to win. Prizes: 1 x $15,000 Qantas Luxury Holidays Voucher. 5 x $2,000 Qantas Luxury Holidays Vouchers. How to enter: Log…

Does Qantas Travel Insurance cover COVID-19?

Yes, all our plans have COVID-19 benefits, but the types of benefits and benefit limits vary between international and domestic plans. COVID-19 coverage includes: Trip Cancellation Costs: Cover if yo…

I’ll be travelling while I’m pregnant, will I be covered?

We do not provide cover for any routine pre-natal care at any stage of pregnancy, or for childbirth or post-natal care if you are more than 26 weeks pregnant at the start of or during your trip. This…

Why should I consider travel insurance?

Travel insurance protects you, and those covered under your policy while travelling by providing financial assistance for things like if you have an accident, get sick while travelling overseas or lo…

Can I buy Qantas Travel Insurance even though my trip has already started?

Unfortunately no, we require that you purchase Qantas Travel Insurance before you start your trip.

How can I buy Qantas Travel Insurance?

You can buy Qantas Travel Insurance: With your Qantas Flights - depending on where and how long you’re travelling for and your personal circumstances, you may be able to purchase Qantas Travel Insura…

How do I amend my Travel Insurance policy?

Contact us to make any changes to your policy, including travel dates, contact details and add-on optional cover: Phone: 1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas), Monday to…

How do I cancel my Travel Insurance policy?

You can buy Qantas Travel Insurance with confidence knowing you can cancel your policy within 21 days of your purchase date and receive a full refund, as long as you have not started your trip or mad…

How do I make a Qantas Travel Insurance claim?

Travel insurance claims can be lodged 24 hours a day, 7 days a week by: Online: Log in to our claims portal and follow the prompts to lodge your claim. Email: Download a claim form , provide details…

Does home insurance cover theft while travelling?

For an additional premium, you can add ‘Personal Effects Cover’ to your policy. This will cover items like jewellery/watches, sporting equipment, bicycles and more when you take them with you away fr…

If the government issues a ‘Do no travel’ warning for my destination and I choose to go there anyway, will I be covered?

No, we do not cover any losses that arise from your planned or actual travel to, or choosing to stay in, any country or region where the Australian government has issued a ‘Level 4 – Do not travel’ a…

If the government issues a ‘Do not travel’ warning for my destination while I’m there, will I be covered?

If your Destination is upgraded to a ‘Level 4 – Do not travel’ advisory when you are in such Destination, all policy benefits will apply provided that you try and leave that Destination as soon after…