Car Insurance
The Basics
What types of car insurance does Qantas offer?
What’s covered under Comprehensive car insurance?
Which car insurance is compulsory to have?
What's the difference between Third Party Property and Compulsory Third Party (CTP) insurance?
Would Third Party Property, Fire and Theft Insurance cover attempted theft-related damage to my car or personal items stolen from my car?
What is a car insurance excess?
When do I need to pay an excess?
When do I not need to pay an excess?
What is a ‘no-fault’ accident?
Making a claim
I’ve had an accident - what do I do now?
Once my car has been assessed, how do I move ahead with repairs?
Does Qantas Insurance guarantee the repairs?
My car is a write-off. What happens now?
Managing your Car Insurance policy
Managing your Qantas Car Insurance policy
I’m selling/trading in my car and buying another - can I transfer my insurance to my new car?
How do I set up an online account?
What changes can I make to my car insurance?
What if I want to make a complaint?
Can you offer assistance if I am experiencing vulnerability or hardship?
Home Insurance
The Basics
What types of home insurance does Qantas Insurance offer?
What does home insurance cover?
What does contents insurance cover?
What optional extras are available with Qantas Home Insurance?
Does home insurance cover storm damage?
Does home insurance cover leaks?
Does home insurance cover termite damage?
Does home insurance cover theft?
Does home insurance cover theft while travelling?
Does home insurance cover breakage?
Does home insurance cover mobile phones?
What is Landlord Insurance?
Does Landlord Insurance cover unpaid rent?
How much does Landlord Insurance cost?
What is an excess?
When do I pay an excess?
Buying Home Insurance
Should I get home insurance?
How much is home insurance?
Does Qantas Home Insurance have a cooling-off period?
I’m selling my house - what do I need to do with my insurance?
Can home insurance be transferred to another home?
I’m building a house, so when should I get home insurance?
Do I need to list, or specify, home contents on my policy?
What if the amount I insure my home for is too low?
When does my home insurance take effect?
Making a claim
How do I make a home insurance claim?
How long do home insurance repairs take?
What if I can’t stay at home?
Does Qantas Home Insurance guarantee the repairs?
Managing your Home Insurance policy
How can I see and change my home insurance policy details?
Can I change my home insurance at any time?
Does my home insurance renew automatically?
If I cancel my home insurance, will I have to pay a fee?
Can I cancel my home insurance policy and get a refund?
What if I want to make a complaint?
Can you offer assistance if I am experiencing vulnerability or hardship?
Travel Insurance
Purchasing
Do I need travel insurance?
How do I purchase Qantas Travel Insurance?
Can I book Travel Insurance online?
Claiming
Your Policy
Which Product Disclosure Statement (PDS) relates to my policy?
How do I amend my Travel Insurance policy?
How can I change my existing Travel Insurance policy once I have made changes to my flight booking?
How do I cancel my Travel Insurance policy?
How do I extend my Travel Insurance policy?
What are my options if I'm unable to use my insurance policy due to coronavirus related travel bans?
All Categories > Travel Insurance > Your Policy > What are my options if I'm unable to use my insurance policy due to coronavirus related travel bans?
What are my options if I'm unable to use my insurance policy due to coronavirus related travel bans?
1. Amending your travel insurance start date
If the trip start date on your policy has not yet passed, and you haven’t made, and don’t intend to make, a claim, then you can change the trip start date to align with your new travel plans.
You can only move your trip start date to a date that is up to 12 months after the date you purchased your policy. Just contact us and we can check your policy and make any changes available.
It's important to understand that there are current limitations to cover relating to coronavirus, Do Not Travel warnings and travel bans, which may also limit your cover if you amend your existing policy.
2. Refund inside the cooling-off period
All Qantas Travel Insurance policies are subject to a 21 day ‘cooling-off’ period within which travellers may be able to cancel their policy and receive a full refund.
If you want to cancel your policy within the cooling-off period, we will refund your premium as long as you haven’t used, and won’t use, your policy in any way. This means that:
- you haven’t travelled under your policy or started your trip;
- you haven’t made a claim and don’t intend to make a claim; and
- you are not exercising any other right under the policy.
3. Refund outside the cooling-off period
We recognise you may be unable to travel due to a coronavirus related travel ban, which impacts you after the cooling-off period has expired.
If you are unable to travel due to a coronavirus related travel ban, and you haven't used and don't intend to use your policy to travel or claim, you are also eligible to obtain a refund.
Before you decide to cancel your policy and get a refund, please consider the implications and any existing value under the policy, including any pre-trip cancellation cover you may have. The extent of cover afforded will depend on both the policy wording and your individual facts and circumstances.
Understanding what it means to cancel your policy
Remember, cancelling your policy means you won’t be eligible for any cover, and you won’t be able to make any claim under the policy. If you request and are granted a refund, your policy cannot be reinstated.
To amend your policy, request a refund or for assistance when claiming, please contact us.