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I’m currently stuck overseas and can’t return home as planned. Can I extend my policy dates to cover me if it runs out while I’m still overseas (or buy a new policy)?

Extending your policy

Provided that your current policy has not expired, and you meet the following eligibility requirements, you can extend a policy for up to 12 months from the departure date shown on your Certificate of Insurance:

  • all travellers are currently within the plan age limits - such as if you are travelling with accompanying children;
  • you still meet all eligibility requirements of the policy;
  • you haven’t claimed and don’t intend to claim for an event that has already occurred;
  • there has been no change to your health since the issue of your Certificate of Insurance; and
  • you don’t have any specified medical conditions covered under your current policy.

 

Buying a new policy whilst overseas

  • If you don’t qualify for an extension you can buy a new policy to cover your additional travel dates.
  • If you buy a new policy whilst you’re already overseas, you must purchase it to cover you until the date you plan to return to your home in Australia.
  • If your existing policy has expired at the time you purchase a replacement policy, the new policy will be subject to a 72-hour waiting period, during which there is no cover for most events.

Automatic extension

If you are unable to return to your home in Australia before the end of the period of insurance (at 11.59pm AET on the return date shown on your Certificate of Insurance), due to an illness or injury causing you or a member of your travelling party to be unfit to travel, contact our Emergency Assistance team as soon as possible. 

We will apply an extension to your policy whilst your claim is being determined, which will continue if we accept cover for your claim. This extension will last until the earlier of six months after the return date of your policy, or until you are able to return to your home in Australia. If we determine that there is no cover for your claim, we will notify you of this, and the cover under the automatic extension will end.

If you are prevented from returning to your home in Australia before the end of the period of insurance by the delay, cancellation or restriction of your scheduled public transport, an extension of up to 48 hours applies to your policy. If you will be delayed longer than 48 hours, you may be eligible to extend your policy prior to the policy return date (see policy extensions above), or you can buy a new policy.

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Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited ABN 81 115 932 173 AFSL 308461 (nib Travel Services) and underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441). Qantas (AR 261363) is an authorised representative of nib Travel Services. This is general advice only. You should consider the Product Disclosure Statement (PDS) and your personal circumstances before making any decision about whether to acquire a travel insurance product. Insurance cannot be purchased more than 12 months before travel.

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