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If the government issues a ‘Do not travel’ warning for my destination while I’m there, will I have cover for coronavirus-related expenses?

If you remain in a country or region despite a ‘Do Not Travel’ warning being issued for coronavirus by the Australian government, the policy will not offer cover for coronavirus-related expenses.

If you are stuck overseas and unable to leave a country or region where a ‘Do Not Travel’ warning has been issued for coronavirus and you need assistance, you can contact our Emergency Assistance team; cover may be available for some coronavirus-related events, depending on your specific circumstances. However, the policy does not cover cancellation or additional expenses incurred following the issue of a government “Do Not Travel” warning arising from coronavirus-related events nor for losses that arise from an epidemic, pandemic or World Health Organization declaration of a public health emergency of international concern.

Refer to the Product Disclosure Statement for all policy terms, conditions, limits and exclusions.

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Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited (nib) ABN 81 115 932 173 AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. Qantas (AR 261363) is nib’s authorised representative and acts on behalf of nib. This is general advice only. Consider the Product Disclosure Statement (PDS), Target Market Determination (TMD) and your personal circumstances before you buy.

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