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Once my car has been assessed, how do I move ahead with repairs?

Once your car’s damage has been assessed, and we’ve given the go-ahead for repairs, the next step is for you to choose one of our partner repairers. If there isn’t one close to you, you can suggest a local repairer; or if you have chosen the ‘Choice of Repairer’ you may be able to nominate your preferred option.

It’s important to remember, that even if you have the ‘Choice of Repairer’ option on your policy, with the exception of essential repairs needed to make your car driveable (up to $500), all repairs must first be authorised by us. You will need to provide us with the repairer’s quotation for the repairs so we can determine whether:

  • the quotation is competitive; and
  • the proposed repair method is satisfactory.

If either of these criteria is not met, we may decide not to authorise the repairs and, instead:

  • have your car repaired by an alternative repairer chosen by us; or
  • pay you the reasonable cost to repair your car, as determined by us.

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