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Need additional support contacting us?

Translation Services

For our non-English speaking customers, there’s a free Translation and Interpretive (TIS) service available through the Australian Government. This can be accessed by calling TIS on 13 14 50. TIS will organise a translator for the language you require, then they will call us. Qantas Life Insurance will accept the full cost of the translation service. Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Qantas Life Insurance Customer Service Representative or Claims Case Manager.

National Relay Service

The National Relay Service (NRS) ensures Qantas Life Insurance is accessible to customers who have a hearing or speech impairment.

To access a Qantas Life Insurance telephone number:

  • TTY (Text Telephone) users – phone 13 36 77 then provide the Qantas Life Insurance phone number you wish to contact.
  • Speak and Listen (speech-to-speech relay) users – phone 1300 555 727 then provide the phone number you wish to contact.
  • Internet relay users – visit the National Relay Service website, and provide the phone number you wish to contact.

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