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Complaints and Dispute Resolution

At Qantas Life Insurance, we are always striving to provide the best service possible. So we welcome your feedback on any ways you feel we can improve our service. If you have a complaint in relation to Qantas Life Insurance or the service we've provided, please get in touch and let us know.and will do all we can to resolve any issues as quickly as possible.

Please contact us at:

Website: qantas.com/LifeInsurance

Telephone: 13 49 60

Email: hello@qantasinsurance.com

Mail: The Manager, Internal Dispute Resolution Team, Qantas Life Insurance, GPO Box 5380, Sydney NSW 2001

We will attempt to resolve your complaint within 45 days of the date it is received. If we are unable to resolve your complaint within that period, we will inform you of the reasons for the delay and let you know when we expect to provide a response to your complaint. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complaints to AFCA. You may wish to consult the AFCA website or contact AFCA directly to find out if there is a time limit on lodging a complaint with AFCA.

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